Guest Service Agent

Crowne Plaza Melbourne Carlton (pre-opening) set to open in December 2025 to be a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne’s Innovation District. The hotel’s ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for **Full Time & Part Time Guest Services Agents**who can make interactions with guests feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. In this role, you will also be part of the pre-opening Team at Crowne Plaza Melbourne Carlton, contributing to the establishment of the Front Desk’s operational foundation, and support with getting the hotel ready to welcome our very first guest.

**A little taste of your day-to-day**

Every day is different, but you’ll mostly:

- During pre-opening period, support Front Office Leadership Team in implementing ways of working, hotel set-up and testing of technology solutions, preparing the Front Desk and Hotel overall to be ready ahead of trial stay and official opening.
- Be the welcoming face of the hotel — greeting guests with warmth, assisting with check-in/out, and ensuring every arrival and departure feels effortless.
- Deliver outstanding guest experiences by providing helpful information, resolving inquiries, and anticipating needs with professionalism and care.
- Champion the IHG One Rewards program through effective enrolment, recognition, and guest engagement.
- Support reservations and guest requests, from room and dining bookings to local recommendations, ensuring accuracy and efficiency in every interaction.
- Uphold brand and service standards by maintaining a polished front desk area, handling payments securely, and coordinating seamlessly with other departments to make every stay memorable.

**What we need from you**
- Previous experience in a similar guest-facing or hospitality role, with a passion for delivering memorable guest experiences.
- Strong numerical and analytical skills, with accuracy and attention to detail in handling financial transactions.
- Excellent interpersonal and communication skills to engage confidently with guests and colleagues.
- Proficient computer literacy, ideally with experience using property management and accounting systems.
- Ability to work both independently and collaboratively, using sound judgment in high-pressure situations.
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Flexibility to work overnight shifts, weekends, and public holidays as required.
- Legal eligibility to work in Australia.

Full-time and part-time positions available.

**What you can expect from us**

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.