Night Guest Service Agent

2 weeks ago

Melbourne, Australia Oaks Hotels Full time

**Company Description**
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

We’re seeking a **Night Guest Service Agent** to join our front office team at **Oaks Melbourne on Collins Hotel**. This part-time role is perfect for a hospitality professional who enjoys working independently, delivering excellent guest service, and ensuring smooth overnight operations.

**What you’ll do**:

- Welcome and assist guests with check-in, check-out, and enquiries
- Handle overnight reception duties, including reservations and payments
- Monitor hotel security and complete nightly audits
- Provide friendly, professional service to ensure a positive guest experience
- Work closely with other departments to ensure seamless operations

**Qualifications** What we’re looking for**:

- Previous experience in front office or customer service (hospitality preferred)
- Strong communication and problem-solving skills
- Ability to work independently and manage overnight responsibilities
- Professional presentation and attention to detail
- Flexibility to work overnight shifts, weekends, and public holidays

**Why join us?**
- Career development and global opportunities with Minor Hotels
- Staff discounts across our hotel network, dining, and partner brands
- Supportive and friendly team environment
- Work in the heart of Melbourne CBD at a leading hotel

**Additional Information**
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

- ** Career Growth**: _Learning and development_ programs to boost your career.
- ** Exclusive Hotel Deals**: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- ** Global Perks**: _International accommodation discounts across our hotel brands_.
- ** Retail Rewards**: Cashback _and discounts_ at 400+ top retailers in AU/NZ.
- ** Experiences**: Discounted entertainment and activities.
- ** Banking and Insurance**: _Exclusive health insurance offers and workplace banking benefits_.
- ** Generous Leave**: Parental and birthday leave.
- ** Wellness Boost**: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

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