Night Guest Service Agent
1 week ago
Company Description
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
Oaks Hotels & Resorts is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.
**Job Description**:
We are looking for an enthusiastic and professional Night Guest Service Agent to join the team at Oaks Melbourne on Collins Hotel on a Full Time basis.
**Responsibilities include**:
- Welcome and check in guests
- Communicate professionally
- Make bookings
- Assist guests during their stay
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.
**Qualifications**:
- Previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work night shifts, 7 days a week (rotating roster)
Additional Information
**Join our positive and vibrant team and be rewarded with these team benefits**:
- 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
- Discount when you visit any of our restaurants, cafes, bars and wellness retreats
- Discounts on 530 Minor hotels and F&B outlets across the globe
- Hundreds of discount savings and earn cashback at your favourite retailers.
- 50% off The Coffee Club VIP membership
- Furniture, Australia Zoo, Medibank insurance discounts
- Secondments and promotion opportunities across Minor Hotel globally
- Career progression & education assistance
- Additional paid leave including Birthday and Study leave
- Wellbeing programs (Uprise)
- Reward & Recognition programs
- Team member referral program
- Uniform provided
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.
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Night Guest Service Agent
1 week ago
Melbourne, Australia MINOR Hotels Full timeWe are looking for an enthusiastic and professional Night Guest Service Agent to join the team at Oaks Melbourne on Collins Hotel on a Full Time basis. This position will be required to work a mix of afternoon shifts from 3pm - 11pm, and night shifts from 11pm - 7am. The moment a guest steps into our hotel you will make them feel at home with your welcoming...
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