Assistant Night Manager

Our hotels never sleep. So, we’re recruiting for a full time Assistant Night Manager to play the pivotal role as the 2IC to the Night Manager during the core hours of 11pm to 7am.

This role involves leading our Front Office overnight team to ensure the night operation runs smoothly with exceptional service delivery being at the core of your team’s actions.

**A little taste of your day-to-day**:

- Delegate team members to ensure all service levels and guest requests are met whilst independently resolving any guest issues
- Complete any night reports as required in a timely and accurate fashion
- Hold the important responsibility of hotel and guest safety and security whilst taking a confident lead in the event of an emergency event
- Drive our hotel targets relating to IHG One Reward enrolments, guest recognition and guest satisfaction
- Coach and mentor your team members to support their development whilst looking for opportunities to further yourself and your career journey
- Process payments including room charges, debit and credit, cash and cheques in accordance with established procedures
- Checking guests in/out, managing wake-up call requests and all other guest enquiries and services
- Performing other duties such as concierge services and special guest requests

**What we need from you**:

- Minimum 1 year experience in hotel Front Office, with experience as a leader highly desired
- Ability to independently handle guest issues and make autonomous decisions
- Ability to take the lead in emergency situations whilst remaining calm and supporting guests and the team through the event
- Strong verbal and written communication skills, with attention to detail
- Proficient in the use of Microsoft Office and Opera
- Ability to generally work the hours of 11pm-7am across a 7 day roster which will include weekends and public holidays, with some flexibility required.
- A full Victorian drivers licence
- Valid Responsible Service of Alcohol certificate
- Valid First Aid & CPR certificate
- Working rights to work fulltime in Australia (sorry, sponsorship is not an option)

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, on shift staff meals, free car parking, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.