End User Client Support Officer

2 weeks ago

Melbourne, Australia Pinpoint Talent Full time

Melbourne location | Hybrid model
- Federal Government Opportunity
- 6-month contract with 6-month extension option

**Pinpoint Talents' partnering Federal Government client has an amazing 6 month contract with extension options opportunity for End User Client Support Officer looking for their next career opportunity.**

End User Client Support Officer required to provide Level 1 and Level 2 ICT technical support to end users across the department. This role will provide end user support to subscribers of ICT services including to auditing, configuration, maintenance including support of software, hardware and associated peripherals within supported ICT operating environments, as well as provide advice, recommendations and report on all matters pertaining to ICT on both corporate and operational issues.

In this role you will provide input into the operational tools and processes including workflows that manage and administer systems that support ICT supported operating environments.

In addition, you will assist the IT Service Desk on an as needs basis by providing Level 1 ICT triage flows, ensuring service requests / incidents are logged and actioned or escalated as per documented standard operating procedures.

**KNOWLEDGE & SKILLS REQUIRED**
- An Associate Diploma or Certificate IV in Information Technology or higher; or relevant work experience.
- Proven knowledge and experience in varied ICT operating environments.
- Proven system administration skills to support operating ICT environments (Corporate and Operational), including proven experience skillset in Linux and Windows.
- Proven high level of experience and an ability to work with other Level 2 & 3 resolver groups.
- Demonstrated experience in working with Active Directory, Group Policy, System Centre Configuration Manager (SCCM) and Endpoint Security, such as Windows Defender.
- Proven understanding of ITIL framework, Change, Request, Incident and Problem Management processes (ITIL certification highly desirable).

**Please note you must be an**
**_Australian citizen_

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