Guest Experience Host

1 week ago

Melbourne, Australia Travel + Leisure Co. Full time

**We Put the World on Vacation**

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**How You’ll Shine**

Your role as a Guest Experience Host at Wyndham Hotel Melbourne will involve welcoming and registering owners and guests, scheduling sales appointments with our onsite team, and sharing insights about local attractions. You'll ensure all necessary paperwork is meticulously completed. By establishing a genuine connection and understanding with our guests, you'll play a pivotal role in delivering a standout experience.

Collaborating closely with our resort operations team, you'll ensure a smooth and welcoming check-in process and eloquently communicate the perks of traveling with Travel + Leisure. Achieving set targets and KPIs will be part of your journey, with the flexibility to work weekends and public holidays when required.

**What You’ll Bring**

To be successful in this role, you will be:

- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Previous experience in face to face marketing or sales is highly desirable
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Opera) advantageous
- Have the ability to recognise and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public and school holidays.

**How You’ll Be Rewarded**

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

- Attractive hourly rate, boosted by incentives for meeting KPI's
- Discounted stays across our network in the Asia Pacific region
- Subsidised Private health insurance
- Birthday leave to celebrate your special day
- Professional development funding
- Generous Recognition and Referral Programs

**Where Memories Start with You**

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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