guest services host

1 day ago

Melbourne, Victoria, Australia Merlin Entertainments Full time $60,000 - $90,000 per year
Guest Services Host - Christmas Casual

Location Name SEA LIFE Melbourne Aquarium

Job Locations AU-Melbourne

Job ID

Employment Type

Fixed Term/Seasonal

Offer/Contract Type

Fixed End Date/Seasonal

Location (Country-State-City)

AU-Melbourne

What you'll bring to the team

Do you have the magic in you to create memorable experiences, all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Dream of being part of a team that creates smiles and memories globally, on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Melbourne

About the Role

We currently have a fantastic opportunity to join our team as a Casual Guest Services Host at SEA LIFE Melbourne, part of the Merlin Entertainments group. This role is a Christmas Casual role spanning over 12 weeks of our summer holiday period, with the potential for ongoing roles at the end of our peak season.

Reporting to the Guest Services Manager, you will be the first impression of the world-famous SEA LIFE Melbourne Aquarium. Providing world class customer service, you will be a friendly face in admissions, as well as being a knowledgeable guide at major points throughout the attraction. We are looking for positive, energetic team players who are calm under pressure and dedicated to providing the highest quality experience to all guests who walk through the door.

Main responsibilities include:

  • Ensuring that the safety and wellbeing of all staff and guests is the number one priority
  • Knowledge of all ticket and experience offerings, with the key focus on guest satisfaction, perceived value for money and delivery of the highest level of service to guests
  • Efficient and accurate Point of Sale operations and appropriate payment handling
  • Ability to upsell relevant products or experiences confidently and consistently
  • Engaging customer service as a guide across multiple areas of the attraction
  • Effective and appropriate communication with guests, team members, supervisors and managers
  • Successful guest engagement and operation of our 4D cinema and Virtual Reality experiences
  • Maintaining housekeeping and appearance of all Front of House areas
  • Involvement in School Holiday campaigns, activations and costume character Meet and Greets

Please note that availability for this role over Christmas, New Year's and January is a must.

About You

To shine in this role, you will have a passion for guest experience, with a focus on fun. You will display impeccable customer service skills and a positive attitude towards interaction with our guests and upselling techniques. Previous experience in a similar role is an advantage, but a desire to work in the tourism/attraction industry is essential.

About the Benefits

  • Corporate benefits including free access to all our attractions worldwide

  • Domestic and global opportunities to develop and progress your skills and career in tourism and attractions

  • Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan

  • Being part of a business built on fun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We're the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, WILDLIFE, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILDLIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you

Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.

Please let us know at if you require any adjustments to the recruitment process to support your application.

Pay Range

Competitive

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