Customer Complaints Officer

9 hours ago

Sydney, Australia Temp & Agnew Pty Ltd Full time

Permanent opportunity - Mon-Fri (8 am to 4.30pm) - Offering $60-$68K + Superannuation **The company** *** This leading privately owned Australian FMCG client who provides quality products throughout Australia is looking to hire a determined and motivated "Customer complaints officer" to join their team. Our client’s goal is to provide their customers with excellent service. **The role** As Customer Complaints Officer the successful applicant will be responsible for a high level of customer service and developing and maintaining the customer relationship. - Providing a high level of customer service. - Exceeds customer expectations. - Responsible for responding to and resolving all feedback received from customers. - Ensuring the investigation of complaints thoroughly and within the time frame. - Communicating respectfully and empathetically with complainants. - Identifying concerns and ensuring accurate records of information. **About you** - Patience, confidence, great communication, and verbal skills are required. - Dealing with customer complaints. - Must have speed and accuracy typing skills and intermediate Microsoft skills. - Good problem-solving and investigation skills. - Ability to work both as part of a team and individually. - Meeting KPIs. - Must be a Permanent resident/Australian Citizen. **What we offer** - Onsite Car parking - Permanent opportunity - $60-$68K + Superannuation **How to Apply

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