Customer Complaints Officer

1 week ago

Sydney, Australia Temp & Agnew Pty Ltd Full time

Permanent opportunity
- Mon-Fri (8 am to 4.30pm)
- Offering $60-$68K + Superannuation

**The company**

***
This leading privately owned Australian FMCG client who provides quality products throughout Australia is looking to hire a determined and motivated "Customer complaints officer" to join their team. Our client’s goal is to provide their customers with excellent service.

**The role**
As Customer Complaints Officer the successful applicant will be responsible for a high level of customer service and developing and maintaining the customer relationship.
- Providing a high level of customer service.
- Exceeds customer expectations.
- Responsible for responding to and resolving all feedback received from customers.
- Ensuring the investigation of complaints thoroughly and within the time frame.
- Communicating respectfully and empathetically with complainants.
- Identifying concerns and ensuring accurate records of information.

**About you**
- Patience, confidence, great communication, and verbal skills are required.
- Dealing with customer complaints.
- Must have speed and accuracy typing skills and intermediate Microsoft skills.
- Good problem-solving and investigation skills.
- Ability to work both as part of a team and individually.
- Meeting KPIs.
- Must be a Permanent resident/Australian Citizen.

**What we offer**
- Onsite Car parking
- Permanent opportunity
- $60-$68K + Superannuation

**How to Apply

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