Learning & Development Specialist

3 days ago

Woolloomooloo, Australia Hungry Jack's Full time

**The Careers are Better at Hungry Jack's**

At Hungry Jack’s, our vision is simple: We run restaurants better than anyone, delight our guests, and have fun doing it With a focus on People Power, we believe our passionate people are the secret ingredient to our success. We attract, develop, and retain the best talent to build a strong and motivated team.

We are seeking a **Learning & Development Specialist**to support our capability strategy by attracting, developing, and retaining team members. This role designs and delivers engaging learning content, enhancing the employee experience and enabling our restaurant teams to execute our vision effectively, fostering skill development and driving performance.

**Key Responsibilities**

**Learning Content Creation**
- Design online learning materials including videos, resources, and tools that resonate with our workforce and are tech enabled.
- Review, measure, and report on training programs and skills growth in collaboration with the Head of Capability
- Stay updated on relevant technology, best practices, and emerging design elements to continuously improve content.
- Ensure the timely delivery of projects within agreed timelines and budgets.
- Assist with new program market launch strategies
- Create creative briefs and manage end-to-end engagement with the Creative team

**Learning Management System (LMS) Administration**
- Oversee platform UX reviews and updates, including planned system maintenance and upgrades.
- Establish reporting cadence and act as the key point of contact for the platform provider.
- Contribute to platform improvements with the provider and ensure consistent engagement.

**Stakeholder Engagement & Support**
- Develop on-brand communications that support learning initiatives.
- Collaborate with internal stakeholders, including Training Coaches and People & Culture teams, to improve learning solutions.
- Provide feedback and insights to continually enhance learning programs.
- Assist with the implementation of health, safety, wellness, and injury management policies within learning design.

**Experience & Qualifications**
- Minimum 2 years of experience in learning content design, preferably in QSR, retail, or hospitality industries.
- Strong capability using authoring software, learning tools, and MS Office suite
- Experience with learning platforms like FranConnect/World Manager, and Workday (desirable)
- Relevant tertiary/education qualifications or equivalent similar role experience (desirable)
- Intermediate to advanced proficiency with MS Office, Lectora, and Articulate (desirable)

**Competencies & Qualities**
- Creative thinking & innovation.
- Strong communication and influence skills.
- Ability to build trust and collaborate effectively.
- Ownership, accountability, and integrity.
- Customer-focused with a growth mindset and commitment to excellence.
- Ability to work autonomously and manage strategic goals.
- Resilience and adaptability to change.

**Why Join Us?**

At Hungry Jack’s, we offer more than just a job. We provide opportunities for growth and development, and you’ll be part of a fun and passionate team that is dedicated to driving People Power across the business. The role has a competitive salary, eligibility for our bonus program and employee benefits platform.

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