Collections Officer

2 days ago

West End, Australia SilverChef Full time

**Introduction**:
About Us
Be part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we’ve already invested more than $2bn in the hospitality industry globally.
We are excited about our future, and we are really excited about yours
About this opportunity
As a Collections Officer, you’ll be instrumental in managing a portfolio of accounts that have fallen into arrears. You’ll provide exceptional service to our customers by identifying their needs and providing solutions early in the process, to promptly resolve any outstanding balances. Your goal will be to deliver the best possible outcomes for both SilverChef and our customers, ultimately impacting our company’s success as well as customer satisfaction
**In this role you will**:
Engage with customers in arrears to swiftly resolve outstanding balances.
Ensure that SilverChef debt processes are adhered to and take timely and effective action on accounts assigned.
Keep management informed and up to date, flagging any potential risks likely to have a significant financial impact on the arrears portfolio/business.
What you’ll need to succeed
Experience within a collections role or customer service role.
An effective communicator that has the ability to relate to customers and other stakeholders, both internal and external.
High level of analytical skills and attention to detail.
A desire to pursue continuous learning and professional development opportunities.
The Perks
We offer a competitive salary and a range of flexible working options to support a positive work/life balance for all our people.
SilverChef ranked #1 Top Inspiring Workplace in Australasia 2024 and among the top ten in the AFR’s Best Places to Work 2024.
We invest in your personal and professional development.
We are a high-growth company focused on career development for our people - 19% of our people were supported to achieve a promotion, secondment, or internal move during FY2024.
We are a purpose and values-led business, where the right attitude and behaviours are valued alongside performance, creating a vibrant, positive and supportive workplace.
SilverChef is a Certified B Corp - part of a movement of businesses that balance profit with purpose.
At SilverChef, we foster an inclusive and diverse workplace where everyone is welcome. We believe that different perspectives lead to better decisions, stronger teams, and more innovative solutions.

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