Customer Implementation Specialist

**Overview of Woolworths Business
Woolworths at Work is the newly created B2B business at WooliesX, part of the Woolworths Group. Our ambition is to deliver smart solutions to transform business shopping and we are committed to quality, fresh products and making healthier easier. Our team is driven, passionate and focussed on building dedicated partnerships our customers can trust to understand and support all of their business needs.

**Primary Objective
The purpose of this role is to coordinate and facilitate the effective new customer onboarding process into the Woolworths at Work platform. This role requires the ability to coordinate multiple stakeholders, both internally & externally, to implement procurement, finance & supply chain solutions within a B2B environment. Working closely with Sales and customer advocacy teams, this role is heavily project management driven and will rely on strong leadership and decision making skills.

**Responsabilities Include
- Manage all Customer Implementation Projects by facilitating: (Including, not limited to)
- Setup & facilitation of all customer meetings
- Management of customised implementation plans
- Offering procurement, finance & supply chain solutions that best fit customer requirements
- Management/Coordination of customer data - both account and shopper details
- Creation of trading accounts
- Creation of Shopper login
- Be the key liaison between internal Woolworths departments, including coordinating internal stakeholders to ensure customers seamless transition to Woolworths
- Listen to and understand customer requirements and provide best fit solutions based on Woolworths system capability
- Lead all onsite customer meetings
- Partner closely with the Sales teams (Business Development/Account Management) to effectively manage and support the customer implementation process

**External Relationships
- This role will interact with external customers and critical internal teams. The role will need to provide feedback on data and process and ensure that the best process for implementation is being followed

**Results
- Voice of Team scores
- Deliver team efficiencies and effective operating cadence
- New processes developed for price list uploading and maintenance, customer onboarding

**Experience/Qualifications
**Knowledge and Attributes
- 2 years experience in B2B Environments
- 2 years project lead/management experience
- 12 months face to face customer management
- Data management
- Experience with SAP, Salesforce and Power BI preferred

**Skills
- Ability to coordinate large stakeholder groups and drive direction based upon customer requirements & feedback
- Highly organised with the ability to manage multiple projects concurrently
- Relationship focused
- Solutions focused
- Ability to influence solutions for both internal & external stakeholders
- Ability to work independently & within a team environment

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You
Find yourself in a job that found you If this role is not quite right but you are interested in a career at Woolworths you can **join our talent community **by registering your expression of interest here.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.