Assistant Practice Manager

1 week ago

Diamond Creek, Australia The Local Doctor Full time

_The Local Doctor Ivanhoe & The Local Doctor Diamond Creek_

**About Us**
At The Local Doctor Ivanhoe and Diamond Creek, we are dedicated to delivering high-quality, patient-centred healthcare in a supportive and friendly environment. We are fully private clinics that foster a collaborative atmosphere where team members feel valued and empowered to make a positive impact.

**The Position**
We are seeking an experienced **Assistant Practice Manager / 2IC** to support daily operations across both clinics. This role is pivotal in ensuring smooth clinic workflows, leading our administrative team, and maintaining high standards of patient care. This is an ongoing part-time/ full-time position.

**What We’re Looking For**:

- A self-sufficient, quick learner with a strong work ethic
- Exceptional service delivery and leadership skills
- Proactive, adaptable, and highly organised approach
- Strong communicator with a professional phone manner
- Ability to work independently and collaboratively
- Confidence, attention to detail, and a commitment to confidentiality
- Strong computer literacy and multitasking ability
- Openness to taking direction

**Skills and Experience**:

- Proven experience in medical administration and team leadership
- Familiarity with Medicare Benefits Schedule, Best Practice, Automed and HotDoc (or similar programs)
- Experience managing medical accounts and using accounting software (e.g., Xero)
- CPR certification (or willingness to obtain)
- Strong knowledge of general practice operations and healthcare compliance

**Key Responsibilities**:

- **Clinic Operations**: Manage daily operations to ensure efficiency and exceptional patient care
- **Financial Support**: Assist with billing, payroll and accounts
- **Team Leadership**: Support recruitment, induction, training, and performance management
- **Quality & Compliance**: Ensure regulatory compliance
- **Patient Experience**: Address patient feedback with professionalism and empathy
- **Collaboration**: Work closely with doctors and the management team to optimise clinic performance
- **Administration**: Oversee scheduling, billing, invoicing, and medical record management
- **Facility Management**: Ensure the maintenance and smooth functioning of clinic facilities

**People & Performance Management**:

- Lead and support a team of receptionists, doctors and nurses.
- Manage rosters, timesheets, and staff schedules
- Conduct probation reviews, annual performance evaluations, and support professional development
- Foster a positive, proactive work environment aligned with clinic values

**To Apply**:
Submit your resume along with two professional referees and a cover letter addressing the following:

- Why you would excel in this position
- Your goals for the role
- What motivates and drives you

**Job Types**: Full-time, Part-time

Pay: From $32.00 per hour

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

Application Question(s):

- Are you will to work between two sites (Ivanhoe and Diamond Creek), please?

Work Location: In person

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