Training Specialist

**About the role**: We are looking for experienced Learning & Development Training Specialist to join our Customer Experience Hub in Morwell. Our Training Specialist will facilitate the training, development, scheduling and administrative support for our Morwell Customer Experience Hub. You will be required to facilitate onboarding training in a classroom environment to our Customer Service Representatives with consistent and relevant information to ensure competencies are met for compliance and customer support. **Duties**: - Facilitate effective training programs in a group environment, coaching and supporting new inductees - Ensure there are measurable outcomes to meet business competencies and providing regular updates to key business stakeholders - Use the L&D framework to support each employee’s development plan and deliver on learning objectives - Deliver competency-based assessments that are aligned to quality, compliance and customer experience - Assist in the roll out of business changes to the customer operation teams **Skills & Experience**: - Previous experience as a Learning & Development Training Specialist would be advantageous, but not required - Experience in facilitating training in a group classroom environment - Extensive experience in a customer service environment - Previous experience in reviewing systems and procedures to improve processes - Highly Developed written and verbal communication, exceptional interpersonal skills with the proven ability to engage, coach and motivate employees If you have a passion for facilitation and the customer experience, enjoy working in a fast-paced environment, then we want to hear from you This is a fantastic opportunity for a motivated L&D training specialist. One of our key values at Alinta is ‘People Matter’, so even if you don’t possess all the mentioned skills and experience, we would still encourage you to apply" **Benefits**: - Staff energy discount offer (where products are available) - Generous employee referral bonus - Salary Packaging options - Paid community volunteer leave - Access to LinkedIn learning - Discount program for a range of products and services - 14 weeks of fully paid parental leave - Company paid salary continuance insurance - Ability to purchase additional leave - Modern offices with free snacks, drinks and coffee **Our Culture**: It’s an exciting time to become a part of our growing team at Alinta Energy. Our people are our greatest asset and we’re committed to a culture that’s focused on being better at providing great service externally and internally. An organisation where people truly matter. That’s better. **About Alinta Energy**: **At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering customers costs, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment.** We’re a leading Australian utility with an owned and contracted generation portfolio of 3,000MW, over 1 million combined electricity and gas retail customers, and around 1,000 employees across Australia and New Zealand. Supplying energy in Australia for over 20 years, today we’re a vertically integrated energy company providing generation, retail and wholesale supply of gas and electricity across Australia. We support the development of renewable energy generation and offer local customer service through support hubs in Perth, Western Australia and Morwell in Victoria. Let’s spread the positive energy together Alinta Energy is a **Circle Back Initiative** employer - we commit to respond to every applicant. **How to apply**: