Practice Support Supervisor

Job Description

This position is responsible for assisting Partners with and management of the day-to-day operation of their designated practice in are and the supervision of the Practice Support Coordinators (PSCs) within that practice area, in a professional manner and in accordance with the Firm's policies and procedures. The Practice Support Supervisor will take full ownership of the delivery of their key responsibilities detailed below.

**Key Responsibilities**

**Practice Management**
- Identify opportunities for improvement of operational systems, processes and best practice.
- Assist with oversight of team capacity and utilisation ensuring that the practice area is operating efficiently and effectively.
- Direct workflows and work allocations with other members of the team including Practice Support Coordinators (PSC's), paralegals and other teams within the firm.
- Identify opportunities and matters that would benefit from legal project management and highlight these opportunities with partners and the LPM team.
- Assist with the management of the Partner's CLE and training requirements.
- Coordinate and where appropriate chairing practice area meetings.
- Assist with logistics for meetings and events, both locally and interstate, liaising with Facilities team members as appropriate.
- Provide a liaison point for HR during the recruitment and onboarding processes and provide assistance with the coordination of the appraisal process as required.
- Liaise with Facilities team members to manage facilities requirements for the team including allocation of desks or hubs for team use.

**Resource and Workflow Management**
- Manage peaks and troughs in the PSC's workloads, allocating work appropriately and ensuring that the individual workloads are balanced.
- Regularly review the practice support service levels with the Facilities Manager, Australia.
- Manage the interface between practice support coordinators and the DPU (London, Delhi/New York), taking corrective action when required.
- Assist in the recruitment process for new Practice Support Coordinators for the practice area.

**Performance Management and Career Development**
- Insist in the Inductions and training of new PSC's
- Brief new PSC's about the best working practices and performance standards.
- Review performance and training needs of new joiners
- Assist with delivery of PSC's appraisals and aid in future development plans.
- Review, Escalate and aid in addressing performance management issues by liaising with the Facilities Manager, Australia and HR team.

**Matter** **Management**
- Client and matter clearance
- AML processes
- Engagement letters
- Security Property Management maintenance
- Client & matter-team meetings and updates

**Billing/Collections**
- Monitoring and recording project scope and adjustments, estimates, caps, billing agreements.
- Matter balance reporting and client fee updates.
- Support and coordinate billing and collection tasks including raising timely and accurate GPMS bills, invoices, tax computations and write-offs for billing team's review.

**Business Development**

Support Partners and the BD team with business development activity:

- amend business development and client focus materials including CVs, pitches, presentations and client briefings etc.
- Liaise with the BD team on pitches.
- Ensure matters are captured in the appropriate systems
- Keep client contact details up to date in InterAction
- Update marketing lists in InterAction
- Assist with the organization and facilitation of client events and provide host support for events where required, including virtual events.
- Inform the BD team of the schedules of visiting partners and work with the BD team on the relevant logistics

**Matter Team**
- Document production and DPU liaison where necessary, includes:

- transcribing, editing and amending legal and other documents.
- convert, compare, copy type and proofread the same as necessary, ensuring that documents comply with house style
- Signing pages where applicable
- e-Filing where applicable

Oversight of the preparation of bibles and distribution of bibles as necessary

**Best Delivery/Legal Tech/KETL Opportunities/Projects**
- Understand and support the use of legal technology, including facilitation and management of solutions applied to a matter where necessary.
- Facilitate end of matter review

**Qualifications**:
**Skills & Experience**
- Senior PSC experience in addition to a minimum of 2 years work experience in a similar or relevant supervisory role.
- Proven ability to manage matter lifecycles and focus on working capital management.
- Able to work in a high performing environment
- Intermediate to advanced level of proficiency in Microsoft Word, Outlook Excel and PowerPoint
- Strong organisational skills and meticulous attention to detail
- A proactive, mature and collaborative approach to managing work and relationships within and across teams
- Respectful of colleagues and a