Claims Officer

Primary Details

Time Type: Full time

Worker Type: Employee

Your part in a changing world

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty. Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

About your opportunity:
A unique opportunity has become available for someone to join our Melbourne based team, reporting directly to the Service Manager of the VIC/TAS Liability Claims team. In this role you will be responsible for managing a variety of claims in the Public Liability product areas. An understanding of Public Liability insurance and experience in managing Public Liability claims is preferred in order to be successful in the role.

In this position, you will:

- Receiving, recording and processing all incoming insurance claims in the Claims team
- Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed
- Setting reserves and authorizing payments within scope of authority, settling claims in the most cost-effective manner
- Identifying suspicious or potentially fraudulent claims, notifying supervisor, arranging investigations and briefing solicitors if further action is to be taken
- Contribute towards the achievement of divisional annual action plans/budgets and operational objectives
- Develop trusted relationships with brokers / intermediaries
- Proactively managing claims to achieve best customer outcomes and prevent escalations
- Work with key internal and external stakeholders, including underwriting and sales teams, brokers, panel lawyers, other service providers, regulators, claimants, and their representatives
- Develop close relationships with underwriters and product specialists
- Enhance and develop your own technical expertise and participate in professional development and training
- Deliver the highest quality customer service and develop strong working relationships with all customers and service providers

Your story so far:
To be successful in this role, you will have:

- Experience in managing Public Liability Claims, preferably in the VIC & TAS jurisdictions
- Demonstrated ability to manage a diversified portfolio of claims in the product area, including property damage and personal injury claims is preferred
- Legal knowledge and/or legal background will be highly regarded
- Fundamental knowledge of insurance industry and claims processes
- Competent in relevant Claims Systems
- Excellent customer service and communication skills and a desire to provide a superior claims service
- Ability to effectively collaborate
- Strong organisational skills alongside proven time management skills
- Demonstrated analytical and negotiation skills.

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As an QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 2019, 2020 & 2021 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Join us

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, altern