Monitoring Centre Operator

2 weeks ago

Ballarat, Australia SJ Personnel Full time

Monitoring Centre Operator Role
- A growing business in a dynamic industry sector
- Full Time or Part Time roles available

**About the Company**
- Sectrol is a market leading Ballarat based security company. The business has a three-generation family heritage and has been providing security services to customers in Ballarat, Geelong, Bendigo and other Central/Western Victoria markets for over 40 years.
- Sectrol’ s competitive advantage is providing excellence in customer service through the delivery of fully integrated security solutions. Sectrol provides installation of security systems & CCTV, technical advice & repairs, 24/7 state-of-the-art security monitoring, alarm response, patrols and static guards.
- In 2021, the Company developed a new Strategic Plan which established a blueprint for the future direction of the business. Key focus areas include a framework for future growth and career path development for staff.

**The Role**
- Active and proficient monitoring of Sectrol’s alarm systems
- Interpreting and responding to alarms in a timely manner
- Responding to client instructions and communicating proactively with customers
- Maintaining system information with clear and accurate updates

**Your Experience**
- Current Victorian Private Security Licence or Registration with sub-section Monitoring Centre Operator
- Prior experience with security monitoring systems and ideally previous experience with Patriot Systems
- Basic but competent computer skills (Microsoft Excel, Word, Outlook)
- Competent adapting to new technology

**The Culture**
- Sectrol’ s business is focused on “Protecting the Things Our Customers Care About”
- We strive to achieve this objective by providing excellence in customer service.
- As a company, we are creating an inclusive culture that supports career path development, as well as opportunities for professional and personal growth.

**Benefits**
- A developing team-based workplace culture
- A growing business in a dynamic industry sector
- Opportunities for advancement

**How to Apply**
- _Personal information provided will be used for recruitment purposes only and will be treated in the strictest confidence._
- _Evidence of vaccination against COVID-19 with a TGA approved vaccine_
- _Satisfactory police and NDIS worker screening check_

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