Ai Product

**AI Product & Customer Success Partner**

**Location**: Melbourne (Hybrid); Immediate Start Available

**About Us**
propella.ai is a dynamic data and AI services company, known for advancing organisational capabilities in artificial intelligence through innovative products, consulting, and our specialist AI Dojo program. Our secure, custom-built GenAI tools and tailored solutions help clients solve pressing business challenges.

**About the Role**
We are seeking a proactive and client-focused AI Product & Customer Success Partner to join the AI Dojo team. In this pivotal role, you will help shape the vision and execution of our **AI Sidekick platform**, ensuring we remain at the cutting edge of client needs and technological developments. You will engage directly with clients to understand and address their requirements, guide product evolution, and contribute to the commercial success of our solutions. You will also lead and support client training initiatives.

**Key Responsibilities**
- Lead the product lifecycle for our AI solutions (particularly Sidekick), including roadmap development, feature prioritisation, feature definition, and user feedback integration.
- Engage with clients to capture requirements, translate them into actionable product improvements, and ensure our offerings continually solve real business problems
- Scope platform enhancements for AI Dojo customers.
- Work closely with engineering and technical teams to design, test/validate and deliver enhancements and new features.
- Represent client and market perspectives in product planning discussions, contribute to competitive analysis, and maintain competitor platform comparisons.
- Assist to ensure successful client onboarding, solution rollouts, and ongoing support activities.
- Assist in planning, preparing content for, and delivery of AI Dojo training sessions (both online and in-person) to support adoption and drive value from our technologies.
- Scope development of a self-service LMS platform for training.
- Continuous market assessment of AI offerings and solutions.
- Collaborate with sales and marketing to communicate product value and support growth efforts, including presentations, webinars, networking events, and marketing content creation.
- Participate in sales calls, including taking the lead when the Managing Director is unavailable, and support follow-ups on leads and deals logged in the CRM.
- Assist with proposals for other propella.ai "Data & AI Services" offerings.
- Participate in partner relationship management and reporting, including providing assistance with client reporting, when required.
- Participate in sprint planning sessions and maintain accurate timesheets.

**About You**
- Demonstrated experience in a customer-facing AI or technology product role (such as Product Owner, Product Manager, Solutions Architect, or Client Success Lead), with a proven track record of delivering impactful client outcomes; prior involvement in product management and development is preferred.
- An understanding of AI, data analytics, and SaaS platforms.
- A knowledge in and true passion for AI.
- Outstanding client engagement skills—you thrive on understanding needs and turning them into real-world solutions.
- Able to clearly communicate technical concepts to both technical and non-technical audiences.
- Confident presenting to groups and facilitating engaging sessions when required.
- Collaborative and comfortable in a small, agile team that moves quickly.
- Passionate about driving real business change through AI.
- Self-starter with strong organisation and project management skills.
- **Must be willing** **to work from our Melbourne CBD office 3 days/week to coincide with the rest of the team.**

**Preferred Qualifications**
- Must have an undergraduate degree
- Previous experience working with AI products; account management; or/and in a customer-facing role is highly valued.

**What We Offer**
- A supportive and collaborative work environment
- Opportunities for professional growth and development
- The chance to work on innovative projects with leading-edge technologies
- Competitive compensation and benefits package (including 2 free lunches/week)
- Hybrid work arrangement (3 days in office)
- An inclusive and diverse workplace culture
- Inspiring CBD office space
- 6-monthly pay reviews

**Remuneration**
Indicative Salary Band: $90K-$125K + Super. Final package will reflect your relevant experience and impact.

**How to Apply**
Upload your resume and a cover letter detailing your experience and what excites you about leading AI product innovation at propella.ai

Pay: $90,000.00 - $125,000.00 per year

**Benefits**:

- Free food
- Professional development assistance
- Work from home

Application Question(s):

- Are you knowledgeable in and passionate about AI technologies?
- Are you willing and able to work in our Melbourne CBD office at least 3 days a week in alignment with the rest of the team?

**Education**:

- B