Customer Support Lead

2 weeks ago

Melbourne, Australia Kaliba Full time

**Location**: Melbourne - Victoria

**WorkType**: Full Time

**Salary**: $90,000.00 - $110,000.00 Annual

**The Company**

ANZ-founded SaaS scale-up has engraved itself within the Payments industry. This vendor boasts a mouth-watering product suite that simplifies business operations from front to back of house. With a focus on offering an all-in-one solution, they are on a mission to aggressively grow their ANZ operations.

Due to growth, the team is looking to bring on board a new Technical Support, Team Lead within their Australian team. This person needs to be either Melbourne and have experience leading a small support team and experience working in the payments industry (would be great)

Due to the nature of this role, you will be required to work onsite.

**Responsibilities**
- Lead and grow a customer support team to ensure effective support operations and team performance.
- Resolve payments and terminal support issues by providing hands-on assistance to merchants and customers.
- Deliver exceptional customer service by promptly addressing inquiries, complaints, and escalations with a positive and empathetic approach.
- Conduct training and knowledge sharing initiatives to keep the team updated on product knowledge and industry trends.
- Analyze customer feedback and suggest improvements to enhance the FinTech vendor's products, services, and support processes.

**Experience**
- 2-3+ years leading a customer support/technical support team is **mandatory.**:

- Interest/Experience working with payments platforms/terminals/POS/FinTech solutions is desired.
- Excellent communication and customer service skills.
- Experience working with CRM and support ticketing tools.
- Ability to work in a fast-paced environment.
- Possess flexibility, adaptability, and strong organizational skills.
- They must have excellent problem-solving skills and the ability to think creatively.

**Benefits**
- $90 000- $110 000 base + Super + Benefits on offer

  • Customer Support Lead

    2 weeks ago

    Melbourne, Victoria, Australia Chuffed Full time

    OverviewHelp Support the World's Biggest Social Justice MovementsRole: Customer Support LeadLocation: Australia, remoteType: Full-timeChuffed.org is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $250M across 35,000 campaigns in 23 countries and we're just getting started. In the last year we've...

  • Customer Support Lead

    2 weeks ago

    Melbourne, Victoria, Australia Chuffed Full time $110,000 per year

    Description Help Support the World's Biggest Social Justice Movements Role: Customer Support Lead Location: Australia, remote Type: Full-time is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $250M across 35,000 campaigns in 23 countries and we're just getting started. In the last...

  • Customer Support Lead

    7 days ago

    Melbourne, Victoria, Australia Chuffed Full time

    OverviewRole: Customer Support LeadLocation: Australia, remoteType: Full-timeChuffed.org is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $250M across 35,000 campaigns in 23 countries and we're just getting started. In the last year we've grown 3x and become the go-to platform for activists and...

  • Customer Support Team Lead

    5 days ago

    Melbourne, Australia Education Perfect Full time

    At Education Perfect, we’re a team of dedicated professionals passionate about empowering educators and inspiring students. We believe that education has the power to change the world and our mission is to innovate, create, and develop technology that helps make that change a reality. As an EPeep, you’ll work on projects that have a real impact on...

  • Customer Support Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $95,000 - $141,000

    Job Overview">This is an exceptional opportunity to lead a team of customer support officers in delivering high-quality services across the university.">As a team lead, you will play a key leadership role in influencing service delivery, supporting digital transformation, and directly enhancing the campus experience for students, staff, and visitors.">About...

  • Customer Support Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeSupport Full time $106,417 - $141,187

    Customer Support Team Leader RoleWe are seeking an experienced and skilled individual to lead our Customer Support & Recoveries team.The ideal candidate will have a proven track record in collections, credit risk management, and customer service. They will be responsible for achieving agreed performance targets, identifying training requirements, providing...

  • Customer Support Team Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000

    Customer Support Team LeadWe are seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support team, you will be responsible for providing leadership and guidance to the team members to ensure they deliver exceptional customer service.The successful candidate will have proven experience in...

  • Customer Support Lead

    1 week ago

    Sydney, Melbourne, City Of Brisbane, Australia Chuffed Full time

    OverviewRole: Customer Support LeadLocation: Australia, remoteType: Full-timeChuffed.org is a global crowdfunding platform powering the world's biggest social justice movements. We've helped raise over $250M across 35,000 campaigns in 23 countries and we're just getting started.In the last year we've grown 3x and become the go-to platform for activists and...

  • Team Lead Customer Support

    2 weeks ago

    Melbourne, Victoria, Australia Victoria University Full time

    **Location**:Footscray Park (with work across all campuses)**Classification**:HEP Level 6 + 17% employer superannuation**Contract Type**:Full time, Ongoing**Hours per week**:36.75The Digital and Campus Services team is seeking an experienced and motivated Team Lead, Customer Support to play a key leadership role. Based at our Footscray Park campus, you'll...

  • Customer Support Team Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $125,000

    Job OverviewWe are seeking an experienced professional to lead our customer support teams in a dynamic and supportive environment.