Principal, Member Vendor Relationships

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

**Your new role**

The Principal, Member Vendor Relationships is pivotal to ensuring the seamless integration of third party services across the member service chain to deliver exceptional outcomes and requires strong collaboration with business owners to strategically deliver ongoing improvements across the service delivery model. The primary purpose is to:
- Foster and maintain strong strategic relationships across the vendors that provide member services and critical operations.

- Ensure third-party governance is conducted in accordance with the AustralianSuper Third Party Management Framework including oversight and management of the relevant Member third party service providers.

- Services are delivered in accordance with agreed terms and service issues addressed promptly.

- Change management is controlled across the vendor service chain.
- Ensure the relationship managers develop and maintain strong relationships with key vendors to ensure the delivery of high-quality services.
- Provide the strategic overlay to ensure the vendor service chain consistently meets the Fund strategic goals.
- Ensure vendor performance is monitored against agreed-upon metrics and service levels.Ensure the performance of the end-to-end service chain is within the Fund’s tolerances

**What you’ll need**
- At least 10 years’ experience in Supply Chain Management or similar field where multiple vendors are part of the service value chain. Experience in the financial services industry is highly desirable.
- Strong proven analytical and problem-solving skills
- Ability to set a clear vision and inspire teams across different functions to work towards common goals.

- Strong negotiation, communication, and interpersonal skills. Ability to manage multiple vendors and projects simultaneously. Proficiency in contract management and performance monitoring tools.

- Proficiency in fostering a collaborative environment where team members from various departments can work together seamlessly.

- Strong analytical skills to identify issues and develop innovative solutions to solve problems.

- Flexibility to adapt to changing circumstances and new challenges.

- Ability to manage and resolve conflicts that may arise between different functional areas and delivery partners ensuring outcomes are achieved.

- Understanding of the technical tools and systems used within the organization to streamline processes and improve efficiency.

- Ensuring that the shared services model aligns with and supports the overall customer experience and satisfaction.

- Ability to think strategically and see how parts interact with the whole (i.e. big picture thinking, across people systems, process & data) so that shared services can successfully support the broader business objectives.

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s next**

Australian or New Zealand citizenship or Australian permanent residency status is required.

**_Progress powered by purpose._