Vendor Success Manager

4 weeks ago

Melbourne, Victoria, Australia UniSuper Full time

Join to apply for the Vendor Success Manager role at UniSuper

1 day ago Be among the first 25 applicants

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Passionate about People | Resource Augmentation | Employer Branding | Diversity

Your Role
In this role, you'll be the key liaison between UniSuper's Delivery & Information function and our strategic vendors, ensuring alignment with business goals, optimising value, and mitigating risk. You'll also be a champion for our vendors, advocating for their success while ensuring they deliver on UniSuper's strategic priorities.

This is more than a vendor management role-it's a strategic opportunity to influence how UniSuper delivers value through technology partnerships.

Key Responsibilities

  • Lead the strategic vendor framework, ensuring seamless communication and reporting between vendors and internal stakeholders, including executive leadership.
  • Align vendor services with UniSuper's strategic goals, acting as a trusted advisor and advocate for both internal and external stakeholders.
  • Collaborate with business units to prioritise and communicate strategic requirements to vendors.
  • Drive performance measurement, innovation, and continuous improvement across vendor relationships.
  • Stay informed on vendor roadmaps and emerging technologies to identify opportunities for UniSuper.
  • Manage vendor risk in partnership with the D&I Risk Manager and ensure compliance with internal policies.
  • Support strategic outsourcing and operational planning aligned with the broader D&I strategy.
  • Maintain up-to-date contract documentation and facilitate necessary approvals.
About You You're a relationship builder, a strategic thinker, and a confident communicator. You bring:
  • 5+ years of experience managing strategic vendor partnerships in IT or financial services.
  • Strong understanding of the vendor lifecycle and contract management.
  • Proven ability to align vendor capabilities with business needs and drive mutual success.
  • Experience navigating complex stakeholder environments and regulatory frameworks.
  • CIPS certification (preferred) and a strong network within the vendor management community.
Why UniSuper?
At UniSuper, we're committed to delivering better retirement outcomes for our members. You'll join a collaborative, values-driven team where your work makes a real impact. We offer flexible working, professional development, and a culture that supports innovation and inclusion.

We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.

UniSuper's high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include:
  • A personal development budget of $1500 to support employees in their professional growth.
  • Exceptional parental leave to support employees in balancing their work and family responsibilities.
  • Mental physical and financial well-being initiatives
At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everybody can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements listed.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesPension Funds

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