
Manager, Saas Implementations
7 days ago
At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain - from manufacturers to consumers.
After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry.
Want a glimpse into life at Enable? Visit our **Life at Enable** page to learn how you can be part of our journey.
**Job Summary**
As a **Manager of Implementations**, you will work closely with our customers to help them reach their goals and realize maximum value from Enable during their implementation phase of the customer relationship. You will be responsible for the implementation phase outcomes for assigned customers. In this position, you will manage a team of Implementation Analysts. You will demonstrate dedication and proactivity to the development of your direct reports.
You will work closely with a Customer Success Manager who will be accountable for the overall success of the customer throughout their entire life cycle at Enable. You will work with customers of all sizes from SMB and Mid-market segments of the Enable portfolio to large Enterprise and Strategic corporations, successfully onboarding them and completing feature implementation projects. You will become the trusted advisor who will empower our customers to decommission their legacy processes.
In this position, you will lead and manage a team of Implementation Analysts who will report directly to you. You will demonstrate dedication and proactivity to the development of your own sub-team focused on successfully implementing customer projects.
**What we are asking you to do**:
- Lead and coordinate end-to-end implementation processes, ensuring timely and successful delivery of solutions that meet client needs.
- Manage multiple concurrent implementation projects, ensuring they are completed on time, within budget, and to customer specifications.
- Work closely with your sub-team, and flexible resource pool, your Implementation Team will be driving your customers through the Enable Customer Journey, from the early Onboarding stages to being fully adopted. Ensure customers are self-sufficiently and proficiently using the Enable platform.
- As the team leader, you will identify and action areas of opportunity for Implementation Analyst development in alignment with their designated career tracks.
- Empower your team to help customers decommission their legacy processes and become fully confident using Enable as their Rebate source of truth.
- Proactively balance and optimize Implementation Team resource utilization across a portfolio of assigned projects.
- Work closely with an assigned Project Manager - who is responsible for customer facing engagement during the project - to assess, manage, mitigate and report on project risk and scope.
- Ensure relevant project records are maintained as per standards for assigned customers in the Project Management platform (GuideCX)
- Continuously learn and upskill yourself to become a rebate industry expert your customers can rely upon for best implementation practices.
- Support your Implementation Team, and assigned Customer Success Manager in mitigating project delays or managing escalations with key customer stakeholders from end users to C-level executives.
- Develop and lead your Implementation team to become the product consultants the customers rely on to reduce Time to Value with Enable.
- Lead your team of product experts, who will deliver:
- Enable system design and configuration;
- Data ingress and egress;
- Loading and validating a set of agreements;
- Feature configuration and adoption
- Legacy system retirement
- Implementation of new product SKUs and Services requiring technical configuration and testing.
- Motivate and lead by example, coaching your Implementation team towards delivering best-in-class service levels.
- Provides clear guidance to direct reports on performance improvements and progress development.
- Proactively contribute to the Customer Success department achieving their Quarterly Business Goals.
**What we are asking you to bring**:
- Proven Manager of Implementations background with a minimum of 4 years' experience working with customers of all sizes in the SaaS industry.
- Track record of high achievement in your current SaaS Implementation Management role, including track record of delivering complex projects on time, on budget and in scope.
- Ability to work closely with key internal stakeholders daily to drive customer project velocity; Project Managers, Customer Success Managers/Directors, Implementation Consultants
- Experience managing and leading a team of individual contributors
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