Travel Advisor

**Unit**: Welcome Pad Unit
**Division**: Connected City Division
**Location**: Tasmanian Travel and Information Centre
**Employment status**: Casual
**Classification**: TA 1 CAS
**Agreement**: _Tasmanian Travel Information Centre Enterprise Agreement 2009_
**Salary range**: $33.13 per hour (includes 20% casual loading) + 11.5% superannuation. **"Weekend Rates Apply"**
- Work in a dynamic team
- Build and shape a positive team culture
- Flexible working arrangements for a better work/life balance

**About the role**:
This role contributes to the success of the City to promote and encourage tourism yield and visitor dispersal through the provision of quality tourism information and booking services whilst contributing to revenue for the Tasmanian Travel and Information Centre (TTIC).

Role accountabilities include:

- Enquire and understand the information and booking needs of visitors across online and in person channels in order to provide an excellent sales service and achieve high levels of customer satisfaction.
- Work on travel sales inquiries, conversion and related KPIs as required by the TTIC
- Provide well informed, Tasmanian tourism information and actively seek opportunities to promote and sell tourism and retail products to the customer, meeting or exceeding any performance indicators set by the City.
- Retail merchandise sales - providing accurate information, answering customers’ questions about specific products/services, assisting with inventory by restocking shelves and observing inventory levels.
- Make reservations and issue relevant travel documentation, and process financial transactions including cash handling and credit card transactions.
- Help achieve team goals through efficient time management and a collaborative, cooperative approach to working with other team members.
- Ensure personal presentation in the workplace is consistent with TTIC standards and reflects a professional customer service environment.
- Complete daily tasks as required by the Tasmanian Travel and Information Centre Manager (9783).
- Other tasks and duties that are within the scope of the employee’s knowledge, skill, competence and training.

Learn more about the role in the position description: Travel Advisor Position Description

**About you**:
Completion of Year 12 or Certificate III qualification in a relevant field, coupled with demonstrated knowledge and/or experience of customer service and sales, and Tasmanian tourism products with a minimum of 2 years of experience preferably in a similar industry.

**About us**:
The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.

We recognise contributions to our workforce and offer:

- Above Award wages.
- Flexible work arrangements.
- Health and Wellness programs, including onsite gyms.
- Discounted membership at Hobart Aquatic Centre.
- An Employee Assistance Program that offers onsite visits.
- Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.

Learn more about what the City of Hobart can offer you.

Learn more about our vision, mission and values.

**How to apply**:
**Before you begin**:
**Selection process**:
Learn more about the selection process on our website.

**Applications close 11.59pm Sunday 15 September 2024.