Business Services Consultant

2 weeks ago

Surry Hills, Australia Lawpath Full time

**About the company**
Lawpath is Australia’s largest online legal platform for small businesses, disrupting a $100B industry and shaping the future of legal services.

With multiple awards in our pockets (including the Deloitte Fast 50 for 2020), Lawpath has regularly been listed as one of Australia’s fastest growing startups to watch. We use technology to make legals faster, simpler and more cost-effective. We’ve helped over 400,000 businesses save in excess of $100m in legal fees

**About the role**
This is an unbeatable opportunity to hit the ground running and help fuel Lawpath’s growth as the largest player in Australia’s legal technology scene. This entry-level position is a great fit for a switched-on individual, looking to kick start their sales career and enjoys connecting with customers and delivering tailored solutions to them This role has a clear career progression path where you will be provided with all the resources you need to grow and develop. Don’t worry, no legal experience is needed for this role

**Your day-to-day responsibilities will include**:

- Understand customer needs and requirements through discovery calls
- Maximise available opportunities by upselling to new and existing customers
- Meet or exceed the individual and team targets that are set, earning an uncapped commission in the process
- Record and follow up with customers through our CRM systems (Salesforce)
- Report any bugs and user issues from end-users
- Identify and recommend how we can continuously improve our customer’s experience.

**To be successful, you will need**:

- Ability to communicate effectively over the phone - This is purely a phone based role
- Good understanding and experience relating to inside sales experience (B2B or B2C)
- Customer service superstar - someone who loves helping people
- Resourceful in finding answers themselves whilst also knowing when to escalate/seek help from others
- Ability to quickly learn and use various systems
- Strong attention to detail
- Effectively multitask and manage competing priorities

**Amazing benefits we’ll provide**:

- Successful business fuelled by innovation, respect and passion
- Employee Share Option Plan
- Lawpath Career Framework
- Flexible working and WFH
- Annual Learning Stipend
- Generous parental leave policy for parents and carers
- Culture of transparency
- Birthday Leave
- Culture Calendar
- Funky office in Surry Hills

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