Duty Manager

9 hours ago

Brisbane, Australia Marriott International Full time

**COMPANY**

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a **Duty Manager**to join our dedicated team at The Westin and Four Points by Sheraton Brisbane

**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam and **become** the best version of you.

**Role Overview**

As a **Duty Manager,**you are responsible for ensuring exceptional guest satisfaction across The Westin and Four Points by Sheraton. This role focuses on enhancing the guest journey by anticipating needs, addressing feedback, and creating memorable experiences that align with the hotel’s brand standards. The Guest Experience Manager leads by example, works closely with all departments to resolve guest concerns, and implements strategies to continuously improve service delivery. By building strong relationships with guests and associates, this role is pivotal in driving loyalty and ensuring a seamless experience for all visitors

**Key Responsibilities**:

- Oversee the guest experience journey, ensuring all touchpoints reflect the highest standards of service
- Actively engage with guests, addressing inquiries, concerns, and complaints in a professional and timely manner
- Collaborate with departments to ensure smooth resolution of issues and delivery of personalized service
- Monitor and respond to guest feedback from online platforms, surveys, and direct communication, implementing improvement strategies as needed
- Train and mentor associates to maintain service excellence and uphold brand values
- Act as a key point for VIP guests, ensuring special requests and preferences are met
- Maintain a visible presence in public areas to proactively engage with guests and ensure satisfaction

**About You**:

- Have at least 2 year experience preferably within a high volume environment
- Outstanding relationship building skills
- Excellent customer service experience
- Confidence and skills to up sell and promote our venues
- Passion for the Hospitality Industry
- Learn, think and grow and continue to evolve in your role

**Benefits**
- The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognized training programs by Marriott International
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discretionary Bonus Plan
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

**Job Details**:

- Job title
- Duty Manager
- Position Type
- Full Time
- Job ID
- 25087415
- Additional Info
- Career area
- Rooms & Guest Services Operations
- Location(s)
- The Westin Brisbane

  • Duty Manager

    2 weeks ago

    Brisbane, Australia Story Bridge Hotel Full time

    Story Bridge Hotel We are looking for an experienced Duty Manager to join the Story Bridge Hotel! Story Bridge Hotel has been part of the Brisbane hospitality landscape for many years. It is made up of 4 unique dining locations, 4 diverse bar areas, Gaming, TAB and function rooms with some of the best views in the city. It has been owned and operated by...

  • Duty Manager

    6 days ago

    Brisbane, Queensland, Australia Novotel Hotels Full time $60,000 - $80,000 per year

    Job DescriptionWe have an opportunity for you to join our Front Office team asDuty Manageron afull-timebasis. Reporting to our Front Office Manager, the Duty Manager will manage the Front Office operations across reception and reservations during your shift, while creating memorable and unique experiences for the guests visiting the Hotel.In This Role You...

  • Duty Manager

    2 weeks ago

    Brisbane, Australia Star Aviation Full time

    We're currently seeking a Duty Manager to join the team at Brisbane Airport! **About the role** As a duty manager, your responsibilities include service delivery and shift management, day-to-day oversight of operations, workforce planning and people management and training and development of team members. **Why you will love being part of the Star...

  • Duty Manager

    6 days ago

    Brisbane, Queensland, Australia Sunnybank Community & Sports Club Full time $60,000 - $90,000 per year

    About UsSunnybank Community and Sports Club is a large not-for-profit business with over 40,000 members. Facilities include 250 gaming machines, café, restaurant, bars, rugby union club and function centre. We're looking for a passionate and driven Duty Manager to join our team on a Full-Time basis. Reporting to the Senior Duty Manager this is a great...

  • Duty Manager

    2 days ago

    Brisbane, Australia Star Aviation Full time

    We're currently seeking a Duty Manager to join the team at Brisbane Airport! **About the role** As a duty manager, your responsibilities include service delivery and shift management, day-to-day oversight of operations, workforce planning and people management and training and development of team members. **Why you will love being part of the Star...

  • Duty Manager

    1 week ago

    Brisbane, Australia Story Bridge Hotel Full time

    Story Bridge Hotel has been part of the Brisbane hospitality landscape for many years. It is made up of 4 unique dining locations, 4 diverse bar areas, Gaming, TAB and function rooms with some of the best views in the city. It has been owned and operated by the Deery family since 1967 and it continues to go from strength to strength. The Story Bridge Hotel...

  • Duty Manager

    1 week ago

    Brisbane, Australia Alex Surf Club Full time

    **Duty Manager - Full Time** **The Alex Surf Club | Sunshine Coast** **Join our fantastic team at an Iconic Surf Club** Are you an experienced hospitality leader ready for a role where lifestyle and career come together? The Alex Surf Club, proudly known as the Best Seat on the Beach, is more than just a stunning beachfront venue — we’re a...

  • Manager On Duty

    6 days ago

    Brisbane, Australia Meriton Suites Full time

    Meriton Suites currently has an opportunity available for a Manager on Duty to join our tight-knit team, in Brisbane. **About the Role** As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience. You will have access...

  • Duty Manager

    2 weeks ago

    Brisbane, Australia Sofitel Brisbane Central Full time

    Company Description Sofitel Brisbane Central is seeking a reliable and engaging Duty Manager to join the team. As one of three Duty Managers, you will demonstrate the essence of creating an exceptional guest journey by managing the day-to-day hotel operations in this luxury hotel. During the evening and weekend shifts you will act as the responsible...

  • Duty Manager

    2 weeks ago

    Brisbane, Queensland, Australia BrewDog Full time $60,000 - $80,000 per year

    COMPANY SHARES  | 10% PROFIT SCHEME FOR YOU AND YOUR TEAM | 4-WEEK SABBATICAL EVERY 5 YEARS | STAFF DISCOUNT | ADDITIONAL PAY FOR EACH BEER EXAM PASSEDWe love great craft beer. We want everyone to be as passionate about it as we are – and our bars are at the heart of that mission. You'll help us deliver an amazing beer and customer experience every shift...