Mini Contact Centre; Customer Service

3 days ago

Rowville, Australia GPC Asia Pacific Full time

**Driven by Passion for 100 Years**

We have a new position that forms an important part of our customer service team. The roles involve responding to enquiries from our own team members, and some from the public. Versatility and flexibility are required, as you move from phone-based support, to completing some operational administrative tasks too.

**Two Positions available**:

- Full Time - Monday to Friday each week, with a 5.30pm finish time.
- Full Time - Tuesday to Saturday each week, with a 5.30pm finish time.

Incoming enquiries can relate to all aspects of retail, trade, systems, promotions, and more. This is a fun, fast paced role, where you get to build rock solid relationships with stakeholders, as well as getting involved in a variety of process administration and continuous improvement initiatives. With no two days the same, this is the perfect role for anyone looking to kickstart a career in an office bound role.

**Duties**:

- Inbound phone based enquiries
- General administration support
- Customer service
- Problem solving
- Complaints resolution

**To be successful you will have**:

- Exceptional customer focus
- Strong computer skills
- Ability to navigate between screens & systems quickly
- Solutions focus
- A positive attitude and a true team spirit
- Availability - **Monday to Friday** or **Tuesday to Saturday**

**Some of the reasons we love working at GPC & Repco**:

- Be part of a global organisation
- Successful, stable, growing business
- Support iconic and emerging Australian brands**:Repco, NAPA, AMX, Sparesbox, Motion **and more
- Attractive product discounts across all GPC AP businesses
- Strong rewards & recognition programs
- Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more
- A supportive team environment, where we work with supremely talented people
- Employee Assistance Program for team members and their families
- Career development prospects
- Strong values-based foundations
- Innovation and forward moving are a reality

**Repco** Australia is the largest reseller in the Australian automotive aftermarket, supplying automotive replacement parts and accessories, as well as automotive-related tools and equipment to trade and retail customers. We are an organisation where the values are embedded in the way we work and interact with each other, and our people are at the forefront of everything we do.

**Thank you for your interest in becoming part of GPC Asia Pacific

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