Dispute Resolution Specialist

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together. **Dispute Resolution Specialist, Personal Injury | Melbourne, VIC** **You'll be responsible for**: - Resolve customer internal and external disputes in accordance with internal and external guidelines, policies and procedures, and related policy documents- Contribute to better decision making across all aspects of Customer and Operations- Execute processes and procedures to effectively manage all complaints and disputes with Customer and Operations division- Contribute to the strengthening of governance, risk management, internal control environment and the risk culture of AAL as it relates to Disputes and complaints **Important to your success**: - Experience in a Dispute Resolution role within the insurance industry.- A suitable level of professional scepticism, being prepared to challenge accepted practice and/or encourage alternative views- Understanding of the laws, legislations, regulations and prudential standards impacting insurance industry- Able to approach a problem from numerous perspectives combined with flexibility to propose solutions that fits the division/organisation- Objectivity and independence in the work and sound ethical and professional **What's on offer?**- Learning is not left to chance - you'll be exposed to a structured learning and induction program, ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning, plus we are making huge investment into external study and training- What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life- Be excited to be part of a company that is making a positive impact at scale **About us** Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". - Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role._ **Job Level**: - Professional **Location**: - Melbourne, VIC, AU, 3000 **Area of Expertise**: - Customer Services & Claims **Unit**: - Allianz Australia **Employing Entity**: - ALLIANZ AUSTRALIA SERVICES PTY LTD **Job Type**: - Full-Time **Remote Job**: - Hybrid working **Employment Type**: - Permanent **ID**: - 61445 **Position Cluster**: - Non-Executive