Quality Assurance Analyst

2 days ago

East Melbourne, Australia CoINVEST Limited Full time

New Quality Assurance role - support CoINVEST during significant transformation
- Implement and support our new Quality Mgt Framework to COPC Standards
- Hybrid | Permanent | Full Time | Great team culture | Competitive Salary

**Our vision is to be the best operator of a portable entitlements scheme with the purpose of supporting both the long-term wellbeing of construction workers and the vitality of the construction industry. We put members at the center of everything we do and operate a best practice model administering the Long Service Leave Scheme for the Construction Industry in Victoria.**

**At CoINVEST we are led by our values**:

- Here for our Member
- Empower our People
- Thrive Together
- Anticipate and Create

With a rewarding transformation underway and due to our commitment to member engagement and awareness during this positive change we are looking to engage an experienced
**Quality Assurance Analyst.**

**This new role is a Permanent, Full time and Hybrid opportunity working from home and from our East Melbourne office, closely located to Parliament Station.**

**The Role**:
As a collaborative member of our Member Services Team, you will play a crucial role in monitoring and assessing member interactions and service requests. By evaluating and measuring adherence to expectations, you will provide valuable insights and feedback to enhance our strategic objectives and improve the overall member experience.

**As an individual passionate about quality customer interactions, operational excellence and supporting business objectives you will**:

- Evaluate member interactions and service request resolution to measure adherence to expectations and provide feedback for improvement.
- Analyse quality evaluation data to prepare insightful and valuable reports, driving continuous improvement.
- Contribute to the ongoing development of our Quality Management Framework.
- Facilitate calibration sessions with leadership and SME’s to ensure alignment to the quality management framework.
- Deliver assessment work plans, following established processes and timeframes.
- Collaborate with Membership Services SMEs and Team Leaders to provide effective feedback and support individual staff development.

As a business that demonstrates a true commitment to its employees CoINVEST is committed to providing:

- An **attractive and competitive base salary.**:

- **12%** Superannuation.
- **Training **and** Career Development** support.
- Customised **Health & Wellbeing Program.**:

- **Member centric culture **that nurtures** diversity.**

**Who are you?**

Simply click
**APPLY**, provide your resume and a compelling cover letter and we’ll be in touch. If you’d like to discuss this further, then contact Simon at CoINVEST on 03 9664 7667.
- Employment at CoINVEST is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. CoINVEST is an Equal Employment Opportunity Employer._
- Currently all CoINVEST employees are required to be vaccinated against COVID-19 to work on-site._

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