Quality Assurance Analyst

We're Littlepay - a growing fintech headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and more recently, Australia. Our payments platform enables our customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 100 million transactions in 13 countries and continuing to expand globally, we're proud to move more people through better payment experiences.

Our Littlepay values:

- Trust and be trustworthy
- Embrace challenge
- Solve problems, together
- Deliver with speed and agility
- Be candid and kind

**About the opportunity**

If you are passionate about QA metrics, developing test cases and working with engineers to ensure product quality, come join us. We are looking for a Quality Assurance (QA) Analyst to become one of our team's quality guardian angels.

Ultimately, you should monitor all stages of software development lifecycle to identify and seek resolution of system malfunctions to meet quality standards.

You'll be working with colleagues who:

- Are passionate about collaborative product development
- Care about quality and writing clean, maintainable, well-tested code
- Are strong advocates of best practices and continuous improvement
- Take end-to-end ownership for delivering payment APIs and services to our customers and partners
- Enjoy solving complex and interesting problems in an agile team setting

Day to day, you'll:

- Review requirements and technical design documents to provide timely and meaningful feedback
- Create detailed, comprehensive and well-structured test plans and test cases
- Contribute to User Story Acceptance Criteria during Backlog Grooming with your Product Manager
- Estimate, prioritise, plan and coordinate testing activities
- Participate in team ceremonies, like stand-ups, backlog grooming and sprint planning
- Design automated tests that engineers can develop and execute
- Prepare test data for system tests
- Identify, record, document thoroughly and track bugs
- Design and manage thorough regression testing when bugs are resolved (automated preferred)
- Liaise with internal teams (e.g. engineers and product managers) to identify system requirements
- Track and improve quality assurance metrics, like defect densities and open defect counts
- Stay up-to-date and evaluate new testing tools and test strategies
- Run a combination of manual and automation testing

**Requirements**:
Ideally, you'll have:

- Proven experience in software development quality process
- Proven experience in software quality assurance
- Strong knowledge of software QA methodologies, tools and processes
- Experience in writing clear, concise and comprehensive test plans and test cases using Xray, Zephyr or similar (Jira)
- Hands-on experience with black box testing and automated testing tools
- Experience working in an Agile/Scrum development process

Bonus points for:

- Experience with performance and/or security testing
- Experience in the Payments space
- Experience with Java and Go

**Our recruitment process**

If you've been shortlisted for the role, you'll first have a chat with our Head of Talent, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you'll be sent a challenge to complete in your own time. If we like what we see, you'll meet with a second set of Littlepay folks before being presented with an offer.

Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about APIs and payments for public transport, and have a hand in the provision of services that impact millions of people. You'll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.

**Benefits**

We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.

You'll have access to:

- A high trust working environment, with access to cloud collaboration tools like Notion, Slack, Miro, Google Workspace, and Jira to help us work together effectively
- Paid professional development (including conferences, courses, learning subscriptions, etc.)
- Harrison Assessments - our talent management provider that facilitates continuous professional development
- A variety of flexible leave options (including annual, personal, volunteer, parental, grandparental, gender affirmation, and more)
- Superannuation contributions on all paid parental leave payments
- A company-wide paid day off
- Our flexible public holiday program
- Flexible (hybrid) working conditions
- Wellbeing support
- including a free School of Life subscription for all employees, and counselling via the School of Life (UK) or our EAP program (Australia)
- Our generous employee referral program
- Mid-year, quarterly, and end-of-year