Customer Service Roles

1 day ago

Upper Kedron, Australia City Venue Management Pty Ltd Full time

**Who we are**:
We’re Fish N Flips — a completely fresh swim school. We like to think swimming is for everyone. So we've made sure that our lessons are friendly, fun and oh-so welcoming. Together, we deliver high-quality lessons and experiences at every opportunity. Because it’s the right thing to do. Which is where you come in. Your brilliant attitude, passion for fun and dedication to helping children develop life-saving skills is just what we’re looking for. Ready to learn more?

**Our Purpose**:

- “To spark a long lasting love of swimming, through play”_

**Your Role**:

- Outstanding customer service skills, presentation and attitude
- Ensure the day-to-day operations run smoothly at reception to ensure the best customer experience possible
- Swim School sales enquiries via phone/in person
- Ensure that front of house presentation is maintained at the highest level
- Ensure back of house administration/ work areas are maintained at the highest standard
- Work closely with Swim School Manager to ensure cohesion between pool and reception
- POS processes and administration

**What are we looking for?**
- Bring fun and energy
- Smile everyday
- A love for all children
- A passion to learn and grow
- Be customer obsessed

**What you will need: (Don't worry we can help)**
- Willing to work at least one shift on the weekend
- Current Blue Card (Working with children check)
- Current CPR Certificate

**What's in it for you?**

When it comes to success, we know it's _YOU_ that makes the difference. We empower you to be your best self, collaborate, build trust, inspire, and explore. Because we believe everyone can make a difference

**Does this sound like the role for you? Great, let’s get swimming**

**Statement of Commitment to Child Safety**
At Fish N Flips (City Venue Management), we’re focused and committed to the health, safety and wellbeing of everyone that visits our facilities — including children, staff, family and friends. To make sure we can protect children, and to provide a safe and comfortable Learn to Swim environment, we adhere to all of the relevant policies and procedures.

We believe taking a preventative and proactive approach to child safety is key to creating a secure space to swim for all. We do this by providing regular and extensive team training and development, which follow both our company core values as well as our work with Child Safeguard, the independent Child Protection experts within our industry.

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