Customer Advisor

**Work type**: Permanent Part time
**Location**: Aust - VIC Metro
- **Kickstart your career in Banking & become part of Australia’s most respected bank**:

- **Exciting customer service role - no two days are ever the same**:

- **Deliver an exceptional service to our customers & help them achieve their financial goals**:

- **Work in a collaborative & inclusive team environment & as part of your local communities**

**Your new role awaits**

Our Retail staff really are the face of NAB - and this Customer Advisor role is no exception This is a fantastic opportunity to showcase your customer service skills and deliver a memorable experience to our customers in each and every interaction. Supporting our branches across South East Melbourne suburbs, you will deliver a high level of service to customers whilst processing general banking transactions, answering their questions and queries, and educating customers on NAB’s suite of products and services that will add value to their banking package No two days are ever the same in our Retail roles, so if you’re inspired by working as part of a vibrant, energetic team whilst helping customers kick their goals, then this is a fantastic opportunity for you

**HOURS: 9.15am - 4.15pm Monday to Thursday and 9.15am - 5.15pm Fridays. You must be able to work across 5 days per week (Mon - Fri). This role covers planned and unplanned leave for our branches across South East Melbourne suburbs, from Chadstone to Dandenong, Berwick to Keysborough, so you must be able to travel in between these locations.**

**A typical day for me will look like**
- Engaging with customers and delivering an outstanding, signature service with every interaction
- Maintaining an in-depth knowledge of NAB’s products and services, informing customers of suitable options that best suit their needs
- Completing over-the-counter account opening, unsecured lending and deposit product activities
- Demonstrating our Smarter Banking options (self-service and digital) to customers to help make banking with NAB an awesome experience
- Continuous training and development to support your career aspirations

**What you will bring**
- A passion for delivering an amazing experience to customers, with the will to go the extra mile
- An ability to work collaboratively as a team and a will to deliver NAB’s signature customer experience
- Resilience, self-motivation and lots of energy
- A keen eye for detail to ensure transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success As a reward for your passion for helping customers, we offer a multitude of financial and lifestyle benefits including an attractive base salary, fantastic career-growth opportunities, as well as the support of the NAB brand boldly backing you as you deliver an amazing experience to our customers

**A diverse and inclusive workplace works better for everyone**

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.