Operations Manager

1 week ago

Brisbane, Australia Transport and Main Roads Full time

**Some of your responsibilities will include**: - Provide professional operational leadership, coaching, guidance and management of the Customer Contact Centre to support the cost-effective delivery of TMR products and services. Ensure that appropriate development and skills programs are in place for staff to achieve agreed performance management and service levels. Promote and ensure compliance with all relevant Human Resource Management legislation and practices, including equity, occupational health and safety requirements, awards and Public Sector Management standards. Develop, implement and manage operational policies, practices, procedures and performance measurement systems (both efficiency and effectiveness measurement) which support contact centre best practices and promote customer satisfaction. Manage and maintain strong relationships and partnerships with internal and external stakeholders and clients, ensuring products and services meet service standards.Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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