Contact Centre Agent

2 weeks ago

Footscray, Australia Victoria University Full time

Exciting Opportunity within our Advisory & HQ Team
- 1 x Continuing Full-time RoleLocated at our Whitten Oval Campus

**About Us**:
At Victoria University, we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.

**About the Role**:
An example of your responsibilities or duties you may perform will include:

- Provide high-quality, accurate, timely and documented advice to students on a range of general matters (e.g. course information, administration, admissions, enrolment, fees, scholarships) and on using student systems (e.g. online enrolment and the MYVU Student Portal), exercising judgement in performing duties in the most efficient and appropriate manner and ensuring that actions are consistent with regulations and processes.
- Handle inbound / outbound calls and inquiries from students and stakeholders professionally and efficiently, navigating student business systems quickly and effectively to provide accurate information and assistance
- Where an issue is identified, through student inquiries regarding enrolments, fees, timetabling, and other related matters, act to resolve the problem, or where appropriate, refer / escalate to Student Advisors and Team Leaders for resolution.
- Liaise effectively with organisational units and staff beyond the immediate unit to gather routine information, keep informed and contribute to the requirements of the organisational unit.

**What We Offer**:
**How to Apply**:
To view a copy of the position description, please **click here.**

Applications Must Include:

- A cover letter addressing the Key Selection Criteria,
- Your curriculum vitae/resume,Evidence of applicable qualifications, licences and registrations

**Application Closing Date: Friday 14 March 2025 at 11.59pm (AEST)**

**Who to Contact?**

**Commitment to Protecting Country**:
Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

**Commitment to Diversity and Inclusion at VU**:
Victoria University believes that diversity of the workforce adds value to the University and creates a stronger, richer working environment for everyone. We are committed to making reasonable adjustments to ensure that our employees have positive, barrier-free work environments that accommodate their access needs. Employees who require adjustments are encouraged to discuss their needs with their line manager.

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