IT Service Desk Agent

2 weeks ago


Melbourne, Australia GoTech Solutions Pty Ltd Full time

**About Us **:GOSOL, IT consulting and Staffing organization, can help you enhance Technology, Digital, Project and Business Transformation. Guided by integrity and trust, we believe in offering an unparalleled experience as your Tech of choice. For businesses, this means providing you with access to the quality solution.
**Find us at**:
**Must-Have**

2. Understanding of SD role and responsibility.

3. Innovation ideas and automation opportunities in SD

4. Best Practices on improving/stabilizing Service Desk Operations

5. Good knowledge on Service Now, MS Office and

6. Willing to work in shifts

7. Generate reports and share with stakeholders

8. Resource Management, Shift Management, Stake Holder Management

9. Process knowledge on ITIL

Responsibility of / Expectations from the Role

1 Willing to work in shift and being flexible.

2 Publishing the customer required reports - Daily, weekly, Monthly, quarterly

3 Identify the Risk and issue, action and mitigation plan

4 Identifying the area of improvements and execute them with customer approval

5 Maintain and keep updated the List of Service desk agents details in documents and telephony systems.

**Note**:Australia Citizens/PR Holders/ Work & Dependent Visa holders will be considered.

**Salary**: $110,000.00 - $140,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- Salary Expectation
- Visa Status / Working Rights
- Notice Period
- Experience:

- IT Service Desk Agent: 4 years (preferred)


  • Service Desk Agent

    9 hours ago


    Melbourne, Australia Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any...

  • Service Desk Manager

    2 weeks ago


    Melbourne, Australia Hawksworth Full time

    Recruit & Lead a team of Service Desk Agents to success - Excellent Culture and work flexibility - UK client expanding operations into Australia - get in at ground level Hawksworth Consulting is thrilled to partner with a renowned UK Retail SaaS provider, a trailblazer in the industry for over two decades. Brace yourself for an extraordinary opportunity to...


  • Melbourne, Victoria, Australia Brennan IT Full time $80,000 - $120,000 per year

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Service Desk Analyst

    7 hours ago


    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA About the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX...


  • Melbourne, Australia Zone IT Solutions Full time

    We are looking for Service Desk Coordinator to join a project. You will be part of a large support team who will be providing IT support to a large user base organization. **Requirements**: - Align service delivery with SLAs to ensure customer satisfaction - Triage and assign tickets to technicians based on severity and impact - Align staff processes to...


  • Melbourne, Victoria, Australia The Ritz-Carlton, Melbourne Full time $60,000 - $80,000 per year

    Join Our Ladies & Gentlemen – Overnight Guest Experience ExpertAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as anOvernight Front Desk Agent,we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading...

  • Front Desk Agent

    2 weeks ago


    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24026382 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...


  • Melbourne, Australia WizeHire, Inc Full time

    We’re looking for a positive and professional hotel guest services agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Guest Service Agent

    1 week ago


    Melbourne, Australia Wyndham Destinations Full time

    **Put the World on Vacation** At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel...


  • Melbourne, Victoria, Australia The Ritz-Carlton Full time

    OverviewJoin Our Ladies & Gentlemen - Front Desk Agent (Guest Experience Expert). As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Front Desk Agent, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a...