In Room Dining Lead

4 days ago

Palm Beach, Australia Hyatt Regency Aruba Resort, Spa and Casino Full time

Summary

At the heart of our hospitality experience is a commitment to creating memorable moments for every guest. As an **In-Room Dining Lead**, you will play a key role in delivering personalized, high-quality service in the comfort and privacy of our guests’ rooms. This position is ideal for a service-driven professional who thrives in a fast-paced environment and is passionate about leading a team to exceed expectations. You will be instrumental in ensuring smooth daily operations, supporting team development, and enhancing the overall guest experience through thoughtful service and attention to detail

**Qualifications**:
**Key Responsibilities**:

- Guest Service Excellence:
Receive and process guest orders via telephone, ensuring timely and accurate delivery of food and beverages to guest rooms.
- Leadership Support:
Oversee daily in-room dining operations in the absence of the Senior Lead, maintaining service quality and team coordination.
- Amenity Coordination:
Collaborate with the Senior Lead and Amenity Champions to manage the ordering, preparation, and delivery of guest amenities.
- Team Development:
Coach, train, and mentor team members in alignment with Hyatt’s service standards to foster growth and excellence.
- Guest Relations:
Proactively address guest feedback and concerns, ensuring satisfaction and personalized service recovery when needed.
- Operational Planning:
Assign daily tasks and responsibilities to team members, ensuring smooth and efficient operations.
- Inventory Management:
Monitor and maintain par stock levels for in-room dining and fridge supplies. Prepare requisitions and purchase orders as needed.
- Cross-Department Collaboration:
Represent the in-room dining team in weekly F&B meetings during the Senior Lead’s absence.
- Training & Innovation:
Design and implement new training programs to enhance service delivery and drive business performance.
- Issue Resolution:
Handle guest concerns and provide thoughtful solutions in the absence of the Senior Lead.
- Team Culture:
Foster a positive, respectful, and motivating work environment. Provide constructive feedback and disciplinary action when necessary.
- Digital Operations:

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