Product Manager

7 days ago

Sydney, Australia United for Care Full time

**About Us**

At United for Care, we empower people with disability to live independently and thrive in their communities. We provide a range of NDIS services including Supported Independent Living (SIL) in modern apartment-style home, In-home support, and Community participation programs.

**About the Role**

We’re looking for an experienced **Product Manager** to lead our technology programs of work. You’ll be the bridge between developers and operations, making sure our tech delivers real impact, drives adoption, and supports our service delivery teams.
- Lead and deliver tech initiatives that align with our strategic priorities
- Own SCRUM processes: sprint planning, daily huddles, sprint reviews
- Validate development outputs for accuracy, feasibility, and fit-for-purpose
- Champion UX/UI and drive 100% adoption of our app-based solutions
- Triage tech requests, document user stories, and set clear acceptance criteria
- Run fortnightly “Tech Masterclasses” to demo, train, and gather feedback
- Map and optimise dev team capabilities, identify gaps, and recommend solutions
- Maintain product resources and feature guides via SharePoint

**What Success Looks Like**
- Sprint deliverables on time and to standard
- 100% adoption of new products and features
- A seamless app-driven user experience
- Positive feedback from service delivery teams
- Clear documentation and knowledge sharing across the business
- A mapped and resourced dev team that meets business needs

**About You**
- 5+ years as a Product Manager or Technical Project Manager
- Experience in NDIS, disability services, or other complex health settings is highly desirable
- Experience in RPA, process automation, or system integrations is a bonus
- Deep knowledge of SCRUM and agile delivery
- Technical fluency across front-end, back-end, APIs, Salesforce, and UI/UX
- Proven ability to translate technical outputs into operational value
- Strong stakeholder engagement and facilitation skills
- Experience working with offshore development teams

**Why join us?**
- Be the go-to person driving our tech transformation
- Work directly with our CEO, COO, and Chief of Staff on high-impact projects
- Lead the shift towards a streamlined, app-based experience for all users
- Work at the heart of Sydney CBD with a modern, hybrid work setup
- Enjoy a fast-paced, dynamic environment with a supportive and energetic team
- Access on-site perks designed to make your workday easier and more enjoyable
- Be part of a rapidly scaling, innovative organisation driving meaningful change in the lives of people with disabilities
- Exciting career opportunities and growth potential

If you’re outcome-driven, fluent in both “dev” and “ops,” and want to see your work adopted and making a real difference, we’d love to hear from you.

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