Family Violence Program Manager

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
SEW is committed to supporting individuals and families impacted by family violence and this 6-month maximum term role, with a posibility of extension, provides a fantastic opportunity to make a difference and provide vital support to our customers.

The Family Violence Program Manager will be a collaborative leader who will bring a customer centric approach to lead improvements, actions and initiatives that will place South East Water as an industry leader within the protections of customers affected by family violence.

Your passionate approach will enable you to continue to drive forward initiatives to help uplift customer metrics, safeguard customer data and align with the Family Violence Plan, supporting South East Water in achieving our organisational and customer aspirations.

**Who are you?**:

- Excellent project management experience, with a strong understanding of human-centered design methodologies.
- Strong analytical and problem solving capabilities to proactively identify issues and approach challenges with high levels of tenacity and resilience.
- Experience partnering with external organisations and non-for-profit groups to ensure best practice is captured and tested in all deliverables.
- Excellent communication skills, both verbal and written, with proven success influencing stakeholders across all levels.
- Excellent stakeholder relations experience, with a key focus on managing stakeholder relationships across a complex organisation.

**What's in it for you?**:
Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.

As a SEW employee, you can enjoy the following offerings from our benefits package:

- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Work-life balance with flexible working arrangements, including hybrid work options.
- Life insurance and salary continuance.
- Additional leave offerings, such as cultural and ceremonial leave and study leave.
- Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking.
- Opportunity to be part of great initiatives involving the local community.

**We're for everyone**:
Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.

**Keen to make an impact?**:
South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.