Manager On Duty

1 week ago

Sydney, Australia Sheraton Hotels & Resorts Full time

**Job Description**:
**Job Number** 23140734

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton

We are looking for a Duty Manager to assist leading the strong Front Office team as we navigate through the boom of the hospitality industry. This role would ideally suit someone wanting to step up in their career in a five star hotel environment.

**Benefits**:

- Work and grow at Marriott Australia's flagship hotel alongside industry leaders
- Discounted accommodation and F&B at Marriott International worldwide
- Paid day of Birthday Leave during your birthday month to celebrate your special day
- Discounted parking and staff meals

**What you will be doing**:

- Effectively monitoring the operations of the front office
- Provide outstanding guest service for guest satisfaction and retention
- Ensure standards are achieved and procedures maintained
- Mentoring and training fellow Guest Service Agents and Supervisors in OPERA and hotel operations
- Respond to and handle guest problems and complaints.

**Skills & Experience**:

- Previous experience in similar role in a 4-5 star hotel
- OPERA experience
- Excellent Customer Service Skills
- Proven ability to work under pressure
- Full working rights in Australia essential to be considered for the role
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

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