Resident Relationship Manager

4 days ago

Wollongong, Australia IRT Full time

**About IRT**
- Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

**About the Role**
- We’re looking for Resident Relationship Manager who can champion the vibrant, connected life we foster at our retirement village communities. You’ll be the go-to person for residents, a steady hand behind the scenes, and an advocate for fairness, joy, and comfort in later life.
You will establish and ensure robust communications channels are developed between IRT and all internal and external customers, whilst fostering strong relationships. You will manage and provide oversight on the contractual arrangements in place for existing and new customers.
This role is part-time (3 days per week / 24 hours), and you’ll work across one of our well-established retirement villages in the beautiful northern Illawarra, between Woonona and central Wollongong. Minimal travel, mostly on-site. You’ll need your own transport.
Key Responsibilities:

- Create a warm, welcoming environment for residents and their families
- Assist with facilities and contractor management
- Support interpersonal harmony and conflict resolution
- Promote occupancy by managing referrals and showcasing the village lifestyle
- Contribute to budget and tenancy management
- Host property tours (bonus if you have sales or hospitality experience)
- Bring creative, consistent solutions to everyday challenges

**To Be Successful You Will Have**Qualifications** in Retirement Village Management, Frontline Management, or Hospitality

**Proven experience** in sales, customer service, or compliance, ideally within the aged care sector

**Strong relationship management** and interpersonal skills

**Excellent communication** and interpersonal skills

**High attention to detail** with a strong ability to problem-solve

**Experience** managing and leading a small team

**A genuine passion** for working with older people

**A deep appreciation** for building long-term, meaningful relationships

**Strong organisational skills** — proactive and calm under pressur
- Bonus Points If You Have:

-Experience in retirement living, home care, or tenancy management
-A background in hospitality or customer service
-Knowledge of property, sales, or facilities management
- **Benefits for You**

Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packagin
- g Flexible working condition
- s Birthday leave - relax and take a day off on us
- Professional and career development opportunitie
- s Multiple career pathway
- s Discounted gym membership
- s Free counselling via Employee Assistance Program (EAP) and staff wellness progra
- m

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