Engagement Delivery Manager

Job Category

Customer Success Group

Job Details

Are you passionate about helping companies undertake digital transformations? Do you thrive in an iterative, fast-paced environment? Do you love a challenge? We want to talk to you

Slack is looking for a Delivery Manager to lead the end-to-end delivery of some of our customer implementations. For this role, we're looking for a creative, collaborative leader and problem-solver who is passionate about working with diverse teams. This Delivery Manager will accelerate Slack adoption with our Enterprise customers by ensuring that each project facilitates the digital transformation and help drive a new way of thinking in how companies work with Slack as their virtual office.

You'll play a critical role in scoping, designing, building and delivering relevant and compelling programs for Enterprise customers across a broad range of users, teams, and geographies. These programs will be aligned to the customers specific needs and will cover a variety of situations.

Your Impact- Identify unique and fun ways to deliver projects with our customers- Mobilize, plan and kick off customer engagements, keeping the customers needs and requirements in mind- Ensure projects are delivered on time and on budget- Lead the customer relationship and drive resolution on any key issues and risks that may arise- Work cross-functionally to bring all necessary resources to the table to deliver the desired business outcomes- Continuously improve Slacks delivery methodology programs

Preferred Qualifications- You are comfortable leading customer engagements that may contain technical / non-technical work streams- You have excellent communication skills, both with customers and within an organization.- You can demonstrate your ability to think out of the box to provide customers with solutions that will fit their custom needs- You have the ability to resolve issues and risks in a cross functional and collaborative way.- You’re confident, and you easily build relationships when working with your customers and internal partners.- You’re naturally curious, love learning new things, and are proactive in sharing knowledge with others.- You possess a strong sense of urgency in driving projects to completion while achieving the desired business outcomes.

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