Quality Control Analyst

At ING Australia, you'll have the chance to build a career as unique as you are, with the global scale, inclusive culture, and technology to become the best version of you. We're searching for a Quality Control Analyst - Customer Due Diligence (CDD) who'll be responsible for implementing and executing a Quality Check (QC) framework, developing and facilitating Training Material, as well as providing help, guidance and advice to Customer Due Diligence analysts when required. A key focus for the role will be understanding the Know Your Customer Policy along with AML/FEC guidelines to ensure we comply with local and head office policies and regulations. This role may also involve supporting remediation and improvement initiatives across KYC Australia and within the greater ING group. Ready to make an impact? **What you'll do** - Conduct Quality Control on CDD and ECDD reviews in line with ING Global Group Standards, based on applicable procedures from WPI, Process guide and ensuring all potential risks were addressed properly. - Identify areas of operational and procedural deficiencies within the team, produce and facilitate training content for the CDD team. - Provide help, guidance and advice to team members (both new and existing) through group and individual coaching and training. - Conduct Quality Control on CDD and ECDD reviews in line with ING Global Group Standards. - Provide constructive feedback to the team on the outcome of the Quality Control. - Collate Quality Control data and report findings to Squad Lead and Operations Manager. - Assist in the monthly Quality Assurance process by reviewing feedback and remediating any failed files to ensure they are up to ING Global Group's quality standards. - Maintain & develop detailed technical knowledge across a range of products & processes. **What we're looking for** - Ability to identify root causes for recurring issues identified during the QC process. - Prior experience performing Customer Due Diligence and/or Transaction Monitoring activities. - Sound knowledge of the financial services industry. - An understanding of risk mitigation with extensive product knowledge. - The ability to challenge status quo & ask 'why?' - Excellent written and verbal communication skills. - High attention to detail with the ability to work well to timelines. - Experience dealing with small and medium enterprises is highly desirable, but not essential. **What's in it for you?** - Annual rest day - an extra day of leave - Annual impact day - volunteer to have an impact on the community. - Encouraged work/life balance, with a flexible combination of work from home and work in office. - Employee Wellbeing Program so that you can be your "Best You." - Parental Leave of up to 14 weeks paid leave to eligible employees. - Discounted ING Home Loans and Health Insurance. - Drop everything and learn with over 16,000 professional and personal development courses to choose from. **About Us** At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too. When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer. We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered. We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace. Sound like the kind of place you'd feel at home? We'd love to hear from you. (One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) **Need more?