Social Media Coordinator

**Additional Information**Social Media Coordinator
**Job Number**25027580
**Job Category**Sales & Marketing
**Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217
**Schedule**Part Time
**Located Remotely?**N
**Position Type** Non-Management

**Social Media Coordinator**

**About the Company**

**Marriott International** portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

**JW Marriott**is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.

**About the role**

Responsible for development and creation of all social media channels content creation and copywriting focusing on the resorts social media objectives. Promote awareness of brand experiences and activities internally and externally.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**Critical responsibilities**:
Social Media
- Monthly Calendar creation planning aligning with brand and positioning strategy for hotel and destination. You will be responsible for telling the stories of the hotel through social media, ensuring that the monthly calendar is robust in telling stories, informing and inspiring guests under the guidance of the Director of Marketing. You will work with the different departments throughout the property to ensure that the goals of the hotel are being met throughout all owned social media channels including; Instagram x 3 (Resort, Citrique & Spa by JW), Facebook x 4 (Resort, Citrique, Chapter & Verse, Misono), and the Resorts LinkedIn profile.
- Copywriting, content selection and content planning to tell the story of the hotel whilst creating a cohesive feed.
- Upload monthly content calendar via Marriott approved software, ensuring the entire month’s content is uploaded before 20th of each month.
- Creating and designing ad hock social stories that are on brand and informative for reactive sales.
- Content creation including photography, videography and Instagram reels for real-time storytelling.
- Ensure that content is always up to date and relevant, flagging to the Director of Marketing when new content is needed.
- Creating Facebook events and offers for all Resort events and promotions.
- Reposting of user generated content and engagement under guidance of Director of Marketing.
- Always on social media presence of experiences and activities.
- Monitor and respond to engagement on all social activities and reviews, with personalised responses including Trip Advisor and Google.

Policies and Procedures
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors.

Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine app