Customer Service Representative

5 days ago

Edinburgh, Australia CSG Talent Full time

**Customer Service Representative - Inbound ANZ**
- **Global Employer - Global focus on Staff Training and Development**:

- ** Great Wellness Plan; $200 per year towards Gym membership,**:

- ** Previous Wellness initiatives: Free Massages, Free Flu Shots and Free Skin Cancer Checks.**

We are seeking an experienced Customer Service / Internal (Inbound) to become the critical conduit between the customer and Commercial side of the business. Our client is a Manufacturer based in South Australia. This role works to proactively engage the current customer base to service their existing requirements in addition to proactively seek new business while working closely with the Commercial Account Managers.

**Key activities would involve**:

- Maintain and grow the defined Customer account relationships via the implementation, delivery and achievement of targets aligned with the overarching ANZ Commercial Plan
- Provide a link between the defined Customers and the timely dispatch of goods to meet their requirements.
- Proactively communicate to identify additional, new business opportunities within the existing customer base
- Communicate with Customers and internal Supply Chain to proactively manage Customers' immediate and forward demand.
- Ensure data related to sales orders is processed, managed and maintained correctly and in a timely manner.
- To generate and ship picking slips in a timely and accurate manner.
- Provide supplementary assistance, including customer intelligence, to the Australian Commercial Managers.
- Update the defined Customer Forecasts in real time
- Support the additional Commercial Customer Service Representative & Technical Customer Service & Autofill Representative
- Proactively connect with customers to process orders within the system & ensure all goods dispatched are priced correctly.
- Liaise with customers as required to confirm delivery of goods & produce picking slips.
- Process EPA's & set up internal Customer Contract pricing
- Process all requests for credits.
- Maintain customer files in CRM
- Liaise with Scheduling regarding internal stock levels.
- Send and receive ANZ customer forecasts and actively participate in assessing and updating forecast data, specifically identifying gaps
- Complete month end reports and customer reports as requested.
- Generate updates for the Customer Spec. index.
- Maintain a Customer call / SPIN plan for nominated Customer base.
- Send out samples as required.

***

**Experience required?**
- Demonstrated Customer Service experience (min 5 years) in a manufacturing environment, preferably within food, beverage, packaging and/or plastics industries.
- Comprehensive awareness and understanding of Supply Chain Management principles
- Computer proficient with Microsoft Office and ERP Systems
- Effective project management skills
- Strong administration and organisational skills

  • Field Service Representative

    2 weeks ago

    Edinburgh, Australia KBR Full time

    **Title**: Field Service Representative (MPS) **Your KBR future - delivering solutions and changing the world** **About KBR**: **We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.** KBR delivers science, technology and engineering solutions to governments and companies...

  • Field Service Representative

    1 week ago

    Edinburgh, Australia BAE Systems Full time

    **At BAE Systems Australia** - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • Sales Representative

    6 days ago

    Edinburgh, Australia Allan Hall HR Full time

    Huge opportunity for growth + company car + bonus potential - Professional ambitious local business, that is GROWING - Flexible engaging environment, within an established but growth region **_Sales Representative_** - Switched-on and ambitious? _ Looking to take your career to the next level? Are you ready to take on a career-defining sales role? Then...

  • Customer Service Representative/driver

    2 weeks ago

    Edinburgh North, Australia Grace Full time

    Above award rates of pay + Super + Employee Benefits - Personal development program **About The Role** As a member of the Grace Records Management team you will be providing premium customer service and account management to some of Australia’s leading organisations and government agencies. You will be responsible for ensuring an efficient service is...

  • Customer Service

    2 weeks ago

    Edinburgh, Australia Lineage Logistics Full time

    Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific. Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner...

  • Field Support Representative

    2 weeks ago

    Edinburgh, Australia BAE Systems Full time

    Be part of the next generation of Defence capability delivery - 9 day fortnight, support culture which embraces succession planning - Enjoy flexible work practices, engaging work and an inclusive culture where we strive to make every individual feel valued At BAE Systems we are recognised for delivering projects of global and national significance to our...

  • Customer Service Officer

    2 weeks ago

    Edinburgh, Australia Supagas Pty Ltd Full time

    An excellent opportunity to join a growing company in a fast paced industry. - Full time employment - Excellent Employee Reward Program **About the Company** Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Customer Service Officer

    2 weeks ago

    Edinburgh, Australia Thales Full time

    We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities. Wellbeing...

  • Aps 6 - Customer Relationship Manager

    2 days ago

    Edinburgh, Australia Australian Government Department of Defence Full time

    $85,607 - $97,790 (plus Super) - Edinburgh - SA **The Role** Customer Relationship staff are enthusiastic in establishing and maintaining productive working relationships between Chief Information Officer Group (CIOG), Defence Enabler partners and Defence personnel, with the aim to provide CIOG with active representation of customer issues and...

  • Aps 4 - Customer Service Officer

    2 weeks ago

    Edinburgh, Australia Australian Government Department of Defence Full time

    $69,811 - $76,215 (plus Super) - Edinburgh - SA **The Role** AGSVA is seeking a high performing APS4 Customer Service Officer to contribute in delivering high quality customer service to Defence and AGSVA customers and stakeholders. Duties of the position include but are not limited to: - Servicing and answering enquiries on all security clearance related...