Retail Operations Manager

Bring your strong commercial acumen and focus on store experience
- We're growing fast across AU/NZ and broadening our international lens
- Did we mention EPIC 65% product discounts?

**Benefits and perks**
- Work life balance is important to us - 1pm knock off Fridays
- A vibrant, fun and collaborative office culture
- Midday HQ group workouts in our in-house gym
- Epic team member discounts on our product as well as exclusive deals struck with other local retailers and establishments
- EAP to support your mental wellbeing
- Personal development investment - start smashing your goals through complimentary listening to our LSKD book library via Audible, plus dedicated workshops and seminars
- Great channel of succession and huge pipeline for career development with a growing brand
- Engaging Company Culture: Experience a workplace with a strong team spirit and an open, appreciative culture, where you'll feel valued and part of a supportive community

**The Role**

Based at our Loganholme HQ, this role is all about driving exciting initiatives to optimise our AU & NZ stores You’ll lead Retail Operations, Project Management, New Store Openings, and Communications. This role will identify areas of opportunities to improve how we operate (one of our core values - there's a way to do it better, find it) and roll out game-changing projects.

**Our Story**

LSKD is an Australian-owned and operated brand with our HQ in Loganholme, that prides itself in producing high-quality functional sportswear with a street aesthetic. Ever since our formation we’ve never been content settling for the norm; we’re constantly evolving and challenging the status quo, inspired by the restless few who influence style, shape the future and strive to be 1% better everyday.

**Key Tasks & Responsibilities**

**Retail Performance**:

- Lead and develop Regional Managers and store teams, ensuring KPI achievement and exceptional customer service.
- Oversee store performance, including recruitment, training, and day-to-day operations, ensuring cleanliness, leave management, and staff efficiency.
- Cultivate internal and external relationships, including center management and partners, to drive profitability and sales growth.
- Develop and implement short
- and long-term strategies to increase customer satisfaction, retention, and revenue.
- Regularly review performance through weekly, monthly, and quarterly reviews, and complete trade deck reporting.

**Retail Operations**:

- Own P&L, budgeting, and cost-saving strategies, ensuring efficient store operations across AUNZ.
- Manage store infrastructure, maintenance, and consumables, ensuring all operational requirements are met.
- Create and implement best practice process guides and policies, including inventory and training materials.
- Support national retail managers with rostering, budgets, incentive programs, and control costs to drive productivity.

**Project Management**:

- Lead cross-departmental projects and manage new initiatives from inception to execution, ensuring alignment with business goals.
- Oversee operational changes and internal expansion plans, coordinating with third-party vendors and contractors.

**Communications**:

- Own and update the Retail Calendar, ensuring timely and accurate store communications.
- Manage Brand Campaign Rollout decks, ensuring all relevant information is shared with teams.
- Address store operational queries promptly, providing necessary support to stores.

**New Store Openings**:

- Lead the NSO program, ensuring stores open on time, within budget, and with the right leadership team in place.
- Coordinate weekly NSO calls and track department progress, ensuring KPIs are met and projects are executed on schedule.

**Collaboration and Teamwork**:

- Foster collaboration between HQ and store teams, ensuring integrated approaches and maximizing productivity.
- Lead training and development efforts, provide feedback, and support team growth, aligning personal and professional goals.
- Promote a culture of teamwork, unity, and continuous improvement, celebrating the community’s commitment to 1% better every day.

**Reporting and Analytics**:

- Track and analyse initiative performance, providing regular reports to optimize future strategies.
- Leverage consumer insights, market trends, and competitive analysis to inform decisions and achieve P&L and EBITDA goals.

**Attributes and experience**
- A Hungry, Humble, and Smart leader who inspires, empowers, and develops teams, making quick, informed decisions
- 7-10 years in retail, with expertise in operations, new store execution, and project leadership, driving growth while prioritising community and team member satisfaction
- Strong P&L and hands-on store operations experience, successfully leading organisations with a focus on long-term, progressive strategies
- Proven ability to inspire and galvanise teams around new initiatives and launches, fostering a positive culture and strong team dev