El 1 - Assistant Director - Assistive Technology

14 hours ago


Canberra, Australia Australian Government Department of Defence Full time

$106,074 - $119,651 (plus Super)
- Canberra - ACT

**The Role**

In addition, the role requires an individual to have the ability to understand customer feedback and report on feedback to drive product and service improvements. This will require leading and participating in short and longer-term improvement initiatives in a fast past agile environment. This challenging and rewarding role has visibility at Defence senior leadership levels.

**About our Team**
The ICT Service Centre (ICTSC) is accountable for and guided by customer insights to inform CIOG service management’s digital experience. The ICTSC is the lead authority for customer centric design of the existing digital channels and tools for the Defence community to easily find and fulfil their ICT needs.Our digital tools, videos, Chat Bots and more are supported by our ICT Service Desk that runs 24/7 for both the Defence Protected Environment (DPE) and the Defence Secret Environment (DSE).
- Improvement focused and results orientation.
- Experience building and maintaining relationships with a network of stakeholders.
- Demonstrated ability to drive sustainable change collaborating across teams.
- Analytical skills to collect data required to inform high quality and timely written advice, briefings and other materials for a range of audiences.



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