Participant and Program Support Officer

An exciting opportunity to join our team and play an important role in the Victorian Academy of Teaching and Leadership (Academy).

At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events and initiatives designed to take Victoria's highly skilled teachers and school leaders from great to exceptional and advance the quality and status of teaching and school leadership.

We care about the quality of our work, demonstrate collective responsibility for continuous improvement and support each other to do the very best we can every day to achieve our goals.

The Academy is a learning organisation that provides opportunities for employees to grow. We have a positive culture that we are building together, where people feel supported, valued and heard.

**About the Division**

The Regional Division operates seven Regional Centres (i.e., Bairnsdale, Ballarat, Bendigo, Geelong, Mildura, Moe, and Shepparton) to lead localised engagement and professional learning delivery across all three Victorian school sectors. It includes a local team in each location who knows the local school community and facilitates their engagement in professional learning.
The Division hosts statewide professional learning managed through the Academy's Leadership and Teaching Excellence Divisions. It works closely with the Academy Services Division for optimal participant support and customer service and the Business Services Division for efficient learning space and technology management.

**About the Role**

The Participant and Program Support Officer supports the Bairnsdale Regional Centre team in the provision of high-quality professional learning, contextualised and responsive to Bairnsdale's rural and regional cohorts. The role works directly with participants to provide program resources, room-set-up support (including in a virtual space), and high-quality customer service from program inception and participant registration through to program conclusion.
The role is also a key administrative function and support to the Bairnsdale Regional Centre, leading the engagement and management of localised facilities-management service providers to ensure effective and safe operation of the Bairnsdale Regional Centre.

**To be successful in this role you will**:

- ; demonstrate initiative, experience and knowledge in customer service and the planning and organising of professional learning (or similar) events.
- ; Work cooperatively to support a high performing team dedicated to delivering an exceptional client experience.
- ; Participate in ongoing development and training to ensure you are across any updates to key policies or procedures.

**Capabilities**

Can you demonstrate the ability to work collaboratively in a team to achieve shared goals, support Academy priorities and at all times demonstrate the Victorian Public Sector Values? You must possess the ability to understand and address participant needs to deliver a high-quality professional learning experience for local education stakeholders. Your capacity for the prioritising, executing and record keeping of work tasks will be pivotal for your success.

**Desirable Qualifications and Experience**
- ; Experience working in a dynamic, high performing customer service team.
- ; Proven ability to effectively engage and build positive relationships with internal and external stakeholders at all levels through effective communication and exceptional consulting abilities.
- ; Effective problem-solving capability to resolve or escalate operational service queries.

**Further Information**

Please respond by submitting a cover letter, supported by a maximum 2-page response to the key selection criteria and a recent CV/Resume. For more details regarding this position please see attached position description.

Applicants requiring adjustments can contact the nominated contact person.

**Applications close 11:59pm on Tuesday 10th June 2025