Training Support Officer

Position Title

**Title **Training Support Officer **Position Number **1518

**Reports to **Senior Compliance Learning Partner **Division **Operations

**Direct **Nil **Unit **National Compliance Services
**reports**

**Job type **Permanent **Location **Brisbane

**Salary per **$83,317.84-$91,617.35 ex. Superannuation **Position Classification **AC-B
**annum**

**Who is the National Heavy Vehicle Regulator?**

The National Heavy Vehicle Regulator (NHVR) commenced operations in 2013 as a national entity responsible for
regulating all vehicles in Australia over 4.5 tonnes gross vehicle mass. Located in Brisbane, the NHVR minimises the
compliance burden on the heavy vehicle transport industry, reduces duplication and inconsistencies across state and
territory borders, and ultimately for the heavy vehicle business with government in Australia.

**What is important to us?**

At the NHVR our workplace values set the tone for our organisational culture:

- People matter
- Customer first
- We add value
- Strong partnerships

We value staff with a genuine belief in the work they do and the benefit it will bring. We aim to develop a supportive
work environment which we believe will be achieved by a focus on professionalism, team work and collective values.

**What do we expect of our employees?**

The NHVR is seeking an individual who:

- Is committed to meet and exceed the expectations of our clients and stakeholders
- Is energised by identifying new approaches and solutions
- Is innovative in addressing day-to-day challenges
- Is supportive towards colleagues and contributes towards making their workplace an enjoyable place to be

**Commitment to safety, diversity and anti-discrimination**

The NHVR is committed to providing a safe, forward-thinking and tolerant work environment. Diversity within our
workforce is valued as being representative of the standards, values and diversity within the community and clients we
serve.

**Environment**

Through leadership and influence, the NHVR administers a national system that delivers consistent and streamlined
regulatory services and administration to the Australian heavy vehicle road transport sector, reducing regulatory burden
whilst enabling greater safety and productivity.

Position Description | Position Title

The Operations Division ensures the continued and improved effectiveness of operational processes and transactions for
customers and service users of the NHVR. The division is accountable for operational safety and compliance functions
across NHVR.

**Primary Objectives**

Provide administration and support services across the training and development function, including maintenance of
training schedules, management and maintenance of training records and general support to ensure the effective
delivery of training services.

**Key Responsibilities/Accountabilities**
- Provide broad administrative support to the Training Team (OTT)
- Coordinate Safety and Compliance Officer (SCO) training activities (ie., coordinate the trainees, trainers, 3rd party

providers, venues, and catering)
- Develop and maintain the OTT training calendar
- Develop and cont9inually improve OTT SharePoint sites (internal and externally facing)
- Administration of the LITMOS learning management system for SCOs (course allocation, reporting)
- Maintain recors management systemfor the Training Team
- Assist in the preparation and hosting of training documents
- Conduct basic quality assurance of assessment tasks and follow up overdue tasks
- Build and maintain effective working relationships across NHVR business units and external stakeholders
- Ensure a high level of discretion, maturity, diplomacy and judgement in responding to enquiries
- Adhere to all NHVR policies and procedures to ensure compliance with NHVR internal processes
- Comply with WH&S policies and procedures and contribute and promote a safe and health work environment

**Skills and Capabilities**
- Demonstrated ability to plan and manage support services to achieve specific objectives and deliver expected

outcomes.
- Demonstrated interpersonal skills and the ability to manage effective relationships.
- Demonstrated ability to work as part of a team of people to provide high-quality support
- Experience in using key business systems, such as MS Office suite, SharePoint and online Learning Management

Systems
- Demonstrated strong written and verbal communication skills

**Qualifications and Experience**

**Highly Regarded**:

- Administrative skills with a fous on customer service
- Industry recognised qualifications and/or relevant experience in business administration and/or training.
- Knowledge of or the ability to rapidly acquire working knowledge of heavy vehicle industry.
- Demonstrated ability to communicate across a range of internal and external clients and stakeholders.
- Experience with learning management systems and project management
- Demonstrated time management and prioritisation skills in a fast pace e