Technical Support Lead

1 day ago


Brisbane, Australia Just People Information Security Full time

**About the business**:
Technology business that is NOT an MSP or Consultancy which operates nationally, have a unique and business-critical service offering which they provide.

They have grown YoY (before and over COVID) and treat their staff as individuals over numbers. They are based within 5kms outside the CBD. This business is a NFP organisation and is looking for a 2iC/ Support Tech Lead.

As a senior within this team you will be managing ticket queues, reporting, and attending meetings to act as an ambassador of the team, this role will see you acting as their SME for their VC platform. Essentially you will lead from the front and coach and mentor their junior staff across technology;
- Cisco / Juniper
- Good understanding of how networks work.
- Zoom - admin - not a must but a nice, managing Infrastructure at the moment
- Azure AD
- General Windows

On a day to day basis you will be
- Assisting their Leader with projects
- Change incident management, process improvement
- Escalation Point support for Service Desk and NOC staff - you will work with another 2iC in doing this
- Ticket management and prioritization
- Leading incidents, follow process, know who to escalate to
- System & some network administration.

**Benefits of partnering with the business;**
- Allowances paid in addition.
- Bonuses
- Salary Sacrifice options
- Recession proof business
- Above-average superannuation contribution
- Strong focus on career advancement
- Work on specific and groundbreaking projects
- Close to public transport & onsite free car parking


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