Aps3 National Police Checking Service Support

Location: Canberra
- Job Type: Casual, Non-Ongoing, Ongoing
- Salary: $65,103-$70,266

The Australian Criminal Intelligence Commission (ACIC) is Australia’s national criminal intelligence agency. We advise senior decision makers on serious and organised crime impacting Australia. We are a full member of the National Intelligence Community, an Attorney General’s Portfolio agency, and a member of the Five Eyes Law Enforcement Group.

The ACIC is at the forefront of tackling serious and organised crime targeting Australia, both within our borders and offshore. Our staff operate against a pervasive, transnational and globalised criminal threat, and work hard to realise an Australia hostile to criminal exploitation. As a small agency that makes a real impact on serious and organised crime, we need talented and dedicated people who are intelligent, highly capable and seeking to make a difference to the lives of all Australians.

The ACIC also plays a critical role in facilitating the National Police Checking Service (NPCS), by providing an ICT system that allows Accredited Bodies and Police to provide Nationally Coordinated Criminal History Checks to the Australian community.

**About the branch**
The ACIC partners with Australian police agencies to provide the National Police Checking Service (NPCS or the Service). The NPCS helps to protect the safety of the community by minimising the risk of appointing someone unsuitable to a position of trust. The service is delivered to Australian police agencies and organisations who are accredited with the ACIC to submit Nationally Coordinated Criminal History Checks (police checks).

The NPCS accredits organisations known as accredited bodies to perform functions on behalf of the ACIC for individuals accessing the Service.

The NPCS Branch undertakes a range of quality assurance activities to assist with accuracy and to ensure the smooth operation and continuity of the service. We also perform matching work for police checks, contract, onboard and train newly accredited organisations and provide an ongoing customer and contract management service for our accredited organisations.

**About the role**
The National Police Checking Service (NPCS or the Service) is seeking motivated individuals to form part of a new team, established to manage secondary clearance activities.
The Support Officer, NPCS will assist in the processing of criminal history checks by resolving the identity of the persons of interest who have matched against national police records in National Policing Information (NPI) Systems.
- Demonstrates a high level of attention to detail and accuracy in their work with good organisational skills, including the ability to prioritise to meet deadlines and KPIs set by senior management
- Follows work processes with the ability to work on repetitive tasks autonomously, with mínimal supervision
- Uses strategic and analytical assessment to analyse all available information to make accurate decisions
- Has a demonstrated ability to work with sensitive data, including police and personal information whilst maintaining privacy
- Has the ability to respond to customer enquiries in writing and over the phone including preparation of correspondence and basic reports
- Escalates complex enquiries to the team supervisor and senior advisor as needed.

**Additional Information**
- You will be required to undertake psychometric testing prior to attending an interview
- These are casual positions expected to offer between 12-20 hours per week; however, a merit pool will be created for any ongoing opportunities that may arise in the future
- You may be required to verify your psychometric testing results if you progress to the interview stage of the recruitment process

**Eligibility**
- This role is being advertised as casual, non-ongoing and ongoing. Current vacancies within the team are casual as at advertising date, however a merit list will be compiled from this process which may be drawn from to fill non-ongoing or ongoing positions within 18 months from the date this recruitment process has been published. Where a casual position is offered, there will be no determined end date. Where a non-ongoing position is offered, the role will be filled for a specified term of up to 18 months. A specified term may be extended up to a maximum period of 3 years.
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the APS, unless the agency head has agreed otherwise, in writing. For further information, contact the Recruitment Team.
- The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain, or continue to hold, the required security clearance for this role. All ACIC employees are required to hold a minimum Negative Vetting 1 security clearance, unless otherwise specified.
- To be eligible to work at the ACIC, you