Care Coordination Administrator

3 days ago

Fortitude Valley, Australia Employment Hero Full time

**About The Company**

Trilogy Care is Australia’s fastest-growing Approved Provider of the Federal Government’s Home Care Package Program. Our innovative self-management model delivers greater choice, transparency, and value to our consumers, ensuring they spend less on management fees and more on long-term care and services.

We are a vibrant, enthusiastic, and dynamic organisation, dedicated to supporting elderly Australians to remain in their own homes.

**About The Role**

The Care Coordination Administrator is responsible for providing administrative support to enable the efficient delivery of care management and package management services, including care coordination, to Home Care Package recipients.

We are seeking multiple, full-time applicants with customer service experience who will champion our consumer-directed care approach, and provide ongoing support to consumers.

**Duties**
- **Onboarding New Clients in our Customer Relationship Management (CRM).**
- **Support Care Coordinators in onboarding to our Care Coordination Program.**:

- **Data capturing and entry for care budgets and care plans.**:

- **Administrative support and document development to improve resources for our Care Coordinators**:

- **Liaising with clients and/or their representatives on aspects of their Home Care Package.**:

- **Coordinating and performing periodic client service reviews; requests for upgrades and supplements; leave and other related activities.**:

- **Maintaining and updating care management systems relating to our clients and their representatives, stakeholders, service providers and government agencies.**:

- **Acknowledging and actioning requests for consumers from Care coordinators**:

- **Scheduling care plan meetings with consumers, their representatives and coordinators as required**:

- **Provide managed organisations with information required for them to achieve compliance with Trilogy Care's coordination program**

**Skills & Attributes**
- **Service-orientated with strong interpersonal and communication skills**:

- **Well-organised, able to prioritise, and meet competing deadlines**:

- **Excellent attention to detail, able to problem solve and make decisions**:

- **Enjoys working in a multi-disciplinary team**

**Salary & Benefits**
- **$55,000 - $65,000 per annum (commensurate with experience) + 10.5% super**:

- **Join a purpose-driven organisation making a positive impact**:

- **Enjoy a vibrant team culture and active social calendar**:

- **Training provided and ongoing learning opportunities**:

- **Supportive management and opportunities for career progression**:

- **Access to on-site leisure facilities (café, tennis/basketball court, BBQ, green space)**:

- **Work on-site in our Fortitude Valley office, close to multiple transport options, cafes, restaurants and supermarkets.**

**Mandatory Requirements**
- **Current Federal Police Clearance (not more than 12 months old) and international Police Check if you have lived overseas in the last 10 years**:

- **Evidence of COVID Vaccination (industry requirement)**:

- **Evidence of Australian work rights (Passport, Birth Certificate, etc).

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