
Concierge Porter
7 days ago
**Job Description**:
**Job Number** 23156707
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP
**Schedule** Part-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**About the Company**
**Marriott International** portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
**JW Marriott **is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment.
**About the role**
Start your journey with the JW Marriott Gold Coast Resort & Spa as a Concierge Porter. Reporting to the Concierge Team Leader and Chief Concierge, you will be providing our guests with memorable arrival and departure experiences in a fast-paced environment. First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Concierge takes the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done.
**Critical responsibilities**:
- Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.
- Communicate recommendations in a way that builds excitement and interest among guests and associates.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.
- A genuinely warm & welcoming demeanour
- A driver QLD licence
- Excellent communication skills
- Availability to work weekends and night shifts
- A passion for the industry, a want to be the best in service - and the best in lifestyle
- A warm, people-oriented demeanour
- A team-first attitude
- A gift for paying attention to the smallest details
- RSA
**The Benefits**
- Enjoy the benefits of:
- Unlimited strategic development and career opportunities
- Generous accommodation and food and beverage discounts including all properties within the Marriott International group
- Recognition programs to keep you motivated
- The best hotel training opportunities provided
- Wellbeing and mindfulness programs to ensure you stay healthy
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity w
-
Porter/concierge
2 weeks ago
Gold Coast, Australia RACV Full time**Gold Coast | RACV Royal Pines Resort**Casual | 20+ hours week**Competitive Hourly Rate + Penalties | Discounts on RACV products & resorts** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy...
-
Hotel Porter Concierge
7 days ago
Gold Coast, Australia RACV Full time**Gold Coast | RACV Royal Pines Resort**: - **Casual | **15-20+ hours/2-3+ shifts week**: - **Competitive Hourly Rate + Penalties + Super | Discounts on RACV products & resorts** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for...
-
Porter
4 days ago
Gold Coast, Australia Village Roadshow Limited Full time**Porter** **Part Time $22.77 Monday - Friday, $28.46 Saturday, $34.16 Sunday** **Sea World Resort, Main Beach Gold Coast** **About the role**: Work at Australia’s only Theme Park Resort! As the first point of contact for guests arriving at Sea World Resort and Water Park you will be responsible for meeting and greeting, creating a warm and welcoming...
-
Porter
2 weeks ago
Gold Coast, Australia RACV Full time**Join a large & trusted Australian Brand**: - **Generous employee benefits & discounts on RACV products & 10 resorts**: - **Silver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Awards** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services,...
-
Porter
1 week ago
Gold Coast, Australia RACV Full time**Gold Coast | RACV Royal Pines Resort**Part-time | 16-38 hours week**Competitive Salary + Penalties | Discounts on RACV products & resorts** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy...
-
Concierge
2 weeks ago
Gold Coast, Australia The Star Entertainment Group Full timeAs the Concierge at The Star Gold Coast, you will assist with managing the daily operations of the Porter/Valet team to ensure a positive guest experience and play a key role in promoting The Star Gold Coast as a leading entertainment destination. **Key responsibilities**: - Assisting the Chief Concierge to ensure that the highest standards of service are...
-
Porter
6 days ago
Gold Coast, Australia RACV Full time**Join a large & trusted Australian brand**Generous employee benefits & discounts on RACV products & 10 resorts**Silver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Awards** **Great Things Start Here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes...
-
Assistant Chief Concierge
1 week ago
Gold Coast, Australia The Langham Full timeJob Summary - **About the Company** Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. The arrival of The...
-
Porter
2 weeks ago
Gold Coast, Australia RACV Full time $40,000 - $80,000 per yearJoin a large & trusted Australian brandGenerous employee benefits & discounts on RACV products & 10 resortsSilver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Awards Great Things Start HereBe part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for...
-
Concierge
1 week ago
Gold Coast, Queensland, Australia Careers at Marriott Full time $60,000 - $80,000 per yearAbout the Company Marriott International portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. JW Marriott is part of Marriott International's luxury portfolio and...